Messaging is the new way to interact with your customers

Harness the power of Freshdesk Omni to offer instant, personal and convenient customer service.

Serve customers proactively

Let your customers know you’re there by triggering the right messages at the right time on different channels like web, mobile and WhatsApp. Use images, GIFs and videos to create compelling messages and follow up with intelligent engagement to drive quick resolution.

 

Help your customers proactively →

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Provide convenient customer service

Leverage integrations with multiple channels like web, mobile, WhatsApp, Messenger, Apple Business Chat to provide convenient customer service. Reduce call volumes and costs by giving customers faster ways to get in touch with you.

 

Explore the different messaging channels →

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Scale with smart self-service

Use our no-code bot builder to build and automate intricate decision trees. Guide your customers to a zero contact resolution, by helping them find the right answers to their questions instantly.

Deliver personalized resolutions at scale with our chatbots.


Learn what makes our bots different →

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Never miss a single message

Provide the best possible agent experience with the Team Inbox. Switch between multiple conversations, get visitor intel instantly, use predefined responses, connect with 3rd party tools on-demand and more.

 

Give your team the ultimate workspace →

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What's more

Route automatically

Triage incoming messages to the right teams instantly with Freshdesk Omni's patent-pending assignment features

Plug in and use

Use the Marketplace to connect with tools like Freshdesk, Stripe, Calendly, and many more!

Measure and optimize

Derive insights from user touchpoints and make business-critical decisions

Expand beyond borders

Break the language barrier.  Personalize your agent and customer experiences in 20+ languages.

Secure your data

Use a robust and secure software that’s GDPR compliant

Get your hands on an award winning software

Top 20 Customer service software
2020
Most loved Customer service software 2020
Customer service Front Runners
2020

Here's what our customers say about us!