For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Use Freshdesk Messaging's AI-powered messaging capabilities to help your team provide the best possible customer service wherever your customers are.
Harness the power of Freshdesk Messaging to offer instant, personal and convenient customer service.
Let your customers know you’re there by triggering the right messages at the right time on different channels like web, mobile and WhatsApp. Use images, GIFs and videos to create compelling messages and follow up with intelligent engagement to drive quick resolution.
Help your customers proactively →
Leverage integrations with multiple channels like web, mobile, WhatsApp, Messenger, Apple Business Chat to provide convenient customer service. Reduce call volumes and costs by giving customers faster ways to get in touch with you.
Explore the different messaging channels →
Use our no-code bot builder to build and automate intricate decision trees. Guide your customers to a zero contact resolution, by helping them find the right answers to their questions instantly.
Deliver personalized resolutions at scale with our chatbots.
Learn what makes our bots different →
Provide the best possible agent experience with the Team Inbox. Switch between multiple conversations, get visitor intel instantly, use predefined responses, connect with 3rd party tools on-demand and more.
Give your team the ultimate workspace →
Triage incoming messages to the right teams instantly with Freshdesk Messaging’s patent-pending assignment features
Use the Marketplace to connect with tools like Freshdesk, Stripe, Calendly, and many more!
Derive insights from user touchpoints and make business-critical decisions
Break the language barrier. Personalize your agent and customer experiences in 20+ languages.
Use a robust and secure software that’s GDPR compliant
“The biggest thing was that Freshdesk Messaging’s tech stack was quite easy for implementation compared to some of the other ones out there.”
“Since we started using Freshdesk Messaging, we can proudly say that our rating is 5.0 stars.”
“Freshdesk Messaging's bots on WhatsApp has been a really amazing channel for us. In a span of 3 months, after implementation, we’ve seen a 16X increase in chats.”
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