For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Enable your customers to get answers to their questions by themselves for faster resolutions without human intervention.
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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High growth businesses experience a massive increase in customer and customer service volume which the team isn’t ready to handle, yet..
Agents juggle between multiple traditional channels (phone, email, and live chat) while customers endure excruciatingly long wait times.
Customers are already frustrated when they reach out and it doesn’t help when they repeat issues across teams or made to wait for a long time or are asked to get later appointments for help.
Traditional channels like phone and email require multiple collaborations between internal teams and long running customer service processes.
By the time agents understand the issue of the customer, and route them to the right teams, the customer is frustrated at the support experience and the issue itself
Digital customer services are able to handle transactional customer service processes and simpler, repetitive interactions. Achieve zero contact resolution thanks to the power of digital-first customer service by Freshdesk Messaging.
“We needed a platform that was sophisticated to handle high volume and support our load. We also needed structured team performance reports if we were going to improve our customer experience”
Let your customers reach you, wherever they are: WhatsApp, Apple Business Chat, Facebook Messenger, etc.
AI-powered automations that delight customers and get their intent - helping with faster, zero contact resolution.
Your bot can also gracefully transfer to an agent when issues require empathy and personal attention.
Reach out to customers with proactive campaigns, targeted emails, in-app and push messages to your customers, before they reach you.
Freshdesk Messaging marketplace lets you integrate the tools that you use into your messaging workflow to get all the context you need in one place.
Meet your expanding customer needs with the open and flexible Freshworks Platform. Access rich APIs for custom integrations, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of Marketplace Apps.
Klarna delights its 80M customers with rapid resolutions.
SuprDaily uses WhatsApp to serve 70,000 customers daily.
SENS Group achieves a 5/5 CSAT rating with Freshdesk Messaging - WhatsApp.
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