For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Zoho chat doesn’t offer bot capability to interact with leads during your offline hours. Freshdesk Messaging does.
Your business can’t be online all the time. But there is one team member who can be there round the clock to respond to leads even when your support team is offline.
The bot can exchange pleasantries, answer basic queries, gather lead data, and automate it to your CRM. Give your bot an empathetic personality – configure bot workflows to create relevant bot replies for different scenarios.
Create topic-based categories for your website visitors to navigate to the right channel. Map the channels to the right teams so that they can respond more contextually.
Make conversations continuous – customize welcome messages to set the right expectation and schedule campaigns to display within the channels.
Pull user data such as location, phone, social profile using pre-integrated tools to send relevant messages.
Use IntelliAssign to route high-value leads to the expert, more experienced agents and close sales faster.
Launch in-app campaigns to onboard new users, re-engage with existing users, retain lapsing customers.
Chat with customers, send or receive notifications, and reassign chats from your smartphone.
Want a competitive advantage for your business? Offer multi-lingual support on your website.
With Freshdesk Messaging, speak to customers from all around the world in the language they are comfortable with. Create FAQ content in 30+ languages and present the right content for every user based on their preferred language.
Learn more about language support
Check pricing here
Crisp, clean, and cohesive – Freshdesk Messaging is not just another live chat tool reminiscent of the 90s.
It has a modern messaging interface to delight customers with an experience they are accustomed to using everyday.
Freshdesk Messaging currently integrates with Slack, Facebook Messenger, ClearBit Reveal and also has plugins built for Wordpress and Shopify. Freshdesk Messaging also seamlessly integrates with both Freshdesk and Freshsales by allowing their support and sales teams to carry the messenger with them inside these apps.
Yes, we do offer a custom quote for early stage companies. Write to us at email@example.com with your messaging needs for us to get back to you with a quote.
Yes. Freshdesk Messaging's mobile SDK comes with powerful features like in-app chat support, native FAQs, push notifications, multilingual support, team member profile, real-time insights, and more. Freshdesk Messaging also gives team members the liberty to engage, sell, and support from wherever they are with Android and iOS apps.
Freshdesk Messaging automates tasks and brings team members closer to their goals in multiple ways. Some of the features that help get more done in lesser time includes Canned responses, Powerful search, Bulk actions, Bulk edits, Private notes, Desktop notifications, Business hours, and IntelliAssign.
With Priority Inbox, team members can get on top of the most urgent conversations by getting a ranked view of messages based on response time due, and thus responding to every vital conversation. Push notifications and summary of unread chats sent to users and leads via email helps keep missed chats at bay.
Sign up for a 21-day free trial to get on board with us.
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