Bot or not, Freshdesk Messaging is a better alternative to  Zoho support chat

Get a trusted sidekick for your team

Your business can’t be online all the time. But there is one team member who can be there round the clock to respond to leads even when your support team is offline.

The bot can exchange pleasantries, answer basic queries, gather lead data, and automate it to your CRM. Give your bot an empathetic personality – configure bot workflows to create relevant bot replies for different scenarios.

Handhold new visitors with Message Channels

Create topic-based categories for your website visitors to navigate to the right channel. Map the channels to the right teams so that they can respond more contextually.

Make conversations continuous – customize welcome messages to set the right expectation and schedule campaigns to display within the channels.


Leverage your sales potential. 

Ace customer support.


Leverage your sales potential. 

Ace customer support.

Context-driven conversations

Pull user data such as location, phone, social profile using pre-integrated tools to send relevant messages.

Intelligent task routing

Use IntelliAssign to route high-value leads to the expert, more experienced agents and close sales faster.

Campaigns that convert

Launch in-app campaigns to onboard new users, re-engage with existing users, retain lapsing customers.

On-the-fly mobile support

Chat with customers, send or receive notifications, and reassign chats from your smartphone.


Don’t limit your outreach to just one language

SalesIQ doesn’t offer language support other than English

Want a competitive advantage for your business? Offer multi-lingual support on your website.

With Freshdesk Messaging, speak to customers from all around the world in the language they are comfortable with. Create FAQ content in 30+ languages and present the right content for every user based on their preferred language.

Celebrate growing leads and users without getting charged for them.

Limited visitor and user data Unlimited visitor and user data on any plan

Turn leads into deals – let’s get you on board

What all apps does Freshdesk Messaging integrate with?

Freshdesk Messaging currently integrates with Slack, Facebook Messenger, ClearBit Reveal and also has plugins built for Wordpress and Shopify. Freshdesk Messaging also seamlessly integrates with both Freshdesk and Freshsales by allowing their support and sales teams to carry the messenger with them inside these apps.

Are there any offers for startups?

Yes, we do offer a custom quote for early stage companies. Write to us at with your messaging needs for us to get back to you with a quote.

Does Freshdesk Messaging have a mobile SDK for users and a mobile app for team members?

Yes. Freshdesk Messaging's mobile SDK comes with powerful features like in-app chat support, native FAQs, push notifications, multilingual support, team member profile, real-time insights, and more. Freshdesk Messaging also gives team members the liberty to engage, sell, and support from wherever they are with Android and iOS apps.

What are some of the ways Freshdesk Messaging can help automate tasks?

Freshdesk Messaging automates tasks and brings team members closer to their goals in multiple ways. Some of the features that help get more done in lesser time includes Canned responses, Powerful search, Bulk actions, Bulk edits, Private notes, Desktop notifications, Business hours, and IntelliAssign.

How does Freshdesk Messaging help with missed chats?

With Priority Inbox, team members can get on top of the most urgent conversations by getting a ranked view of messages based on response time due, and thus responding to every vital conversation. Push notifications and summary of unread chats sent to users and leads via email helps keep missed chats at bay.

Move away from Zoho customer chat. 

Give your website a modern messaging feel.

Sign up for a 21-day free trial to get on board with us.