For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Customer messaging software
Freshdesk Messaging helps you engage and delight your customers wherever they are - web, mobile and social messengers.
Do more than just chat!
Reach out wherever they are
Engage on web, mobile, and other social messengers.
Automate with bots and AI
Assist with precise answers and conversations.
Engage with proactive campaigns
Send targeted outbound messages to users.
Connect with your customers on messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, etc.
Delight customers with bots and AI that focus
on intent, delight, and faster resolution.
Send proactive campaigns to users based on user behavior, actions and other conditions.
Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions and hundreds of Marketplace Apps.
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Integrate the tools that you already use with Freshdesk Messaging to get all the context in one place.
“With Freshdesk Messaging’s APIs, we’ve customized our chat experience and are providing personalized support to our customers.”
“With Freshdesk Messaging we introduced messaging across web and mobile, making us the very first major US credit card to offer messaging without interruption - keeping the conversation history across any device”
“We’re using Freshdesk Messaging to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”
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