Incentivize churned customer to reactivate them

The length of the delay could vary depending on how long it normally takes for your product to start delivering value. Most products tend to run an in-app survey and restore to email if the user is not responsive there.

nps survey nps survey

Components used in this journey

Added to list

Adds contacts to Journey on the chosen list

Add a time delay

Wait for sometime before acting on next block

Send email campaign

Send the contact an email campaign, perform post email actions, track metrics