Reimagine Customer Experience for Insurance

 Meet your customers where they are

Customers today have the option of engaging through a number of channels – traditional (i.e. phone and email) and digital (i.e. website, app, livechat, etc.). It’s hard to predict their journey and they expect to be able to switch channels at any point. Thus it becomes important for insurers to adopt an omnichannel approach to support. 

This can help insurers to: 

• connect experience across multiple channels and deliver a seamless customer experience
• reduce operational complexities due to managing multiple channels
• reduce resolution time, improve NPS and CSAT, and unify customer context for agents

Let data lead the way

It’s important to stay on top of your team’s performance and customer service KPIs. By leveraging handcrafted reports, you can help your team:

• get an instant overview of their day-to-day tasks and better insights into customer satisfaction

• easily understand large volumes of data and present it with rich visuals and vibrant colors 

• get visibility into the tickets that require immediate attention

• build reports from scratch and customize them to suit your requirements