LiveChat Alternatives | Freshchat by Freshworks

Why do companies choose Freshchat over LiveChat?

Native integrations with major messaging channels

Freshchat has native integrations with popular messaging apps such as WhatsApp, Apple Business Chat, Facebook Messenger, Instagram, LINE, and Google Business Messages with no added integration charges. In contrast, LiveChat offers integrations only with Instagram and Facebook Messenger and offers it as a paid add-on.

Seamless live chat and bot interactions

Freshchat comes equipped with AI-enabled chatbots that can easily be built, configured, and deployed on website chat widgets, in-app or on messaging channels without having to write a single line of code. On the other hand, LiveChat does not offer bots out of the box. You need to purchase their chatbot product separately and integrate it with their LiveChat product. All chatbot configurations need to be made on a different platform making it extremely inconvenient and time-consuming for your admins.

Intelligent conversation assignment

Freshchat’s IntelliAssign feature automatically assigns conversations to the right agent or group based on their skill levels and conversation load. It also enables you to create elaborate assignment rules with user properties, topics, time of the day, message text, and map team members or groups to them. LiveChat on the other hand only offers basic chat assignment which don’t even not take agent availability and work load into consideration, increasing the possibility of missed chats and wasting agent time.

Freshchat vs. LiveChat

Freshchat offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified and contextual agent experiences.

CRITERIA
Pricing	Starts with $15/month billed annually	Starts with $20/month billed annually
Free plan available
Chatbots	Yes. Natively available	Available as a separate product
Availability of chatbots	Included in all paid plans	Need to be purchased separately and starts with $52/month
Agent productivity metrics	Included in reporting	$7/mo per agent
Agent productivity features	Available out of box	$2/mo per agent
Languages supported	54	48
WhatsApp Integration	No add-on fees, only charges that need to be paid to WhatsApp directly.	$79/mo per license + WhatsApp charges.
Instagram integration	Natively Available. No add-on fees.	Add-on. $10/mo per license
Knowledge base	FAQs are included out of the box at no extra cost.	$59/mo per license
Chat Assignment	Advanced	Basic
Journey Builder	Create journeys across a variety of channels	Not available

LiveChat penalizes you for growing

Expanding your support as your business grows isn’t easy on LiveChat as they have a limitation on the number of supported messaging channels, lack of native integration of chatbots which is offered as a separate product and extra burden of add-ons on your existing plan. With Freshchat, you get chatbots and all major messaging channels right out-of-the-box and you pay exactly what you sign up for - no add-on gimmicks.

What do you pay for in LiveChat?

Base Plan + Integration charges + seats + add-ons + active users = Final price

What do you pay for in Freshchat?

Base plan + seats + active users = Final price

Reach customers on their favourite messaging apps

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Trusted by 60,000++ customers worldwide

“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many years.”

Kimberly Strickland

CC Innovations Manager

Travix

“Our mission is to always deliver an amazing customer experience that’s fast and easy. It’s really all in our company name - Delivery Hero. Freshchat helps do just that.”

Philip Upton

Operations Specialist, Global Contact Center

Delivery Hero

“Freshchat as a platform was sophisticated to handle high volume and support our load. Dunzo resolves 48% of queries with chatbots helping us save 30% costs.”

Arvind Prashanth

Program Manager

Dunzo

“We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”