Company news
News and insights about our company and product innovation
‘Tech at the sharp end of racing’
Computer Weekly goes trackside with Freshworks and McLaren Formula 1 team at the Belgian Grand Prix
Derek Korte
1 min read
Reimagining ITSM, back-to-school edition
How IT leaders at UPenn, USC, and Kent State are tackling the unique issues in higher ed
Laura Rich
3 min read
How a 100-year-old credit union keeps its service DNA while scaling fast
Freshservice helps STCU maintain legendary member care through acquisitions, achieving 100% employee satisfaction
Laura Rich
2 min read
McLaren Formula 1 Team names Freshworks an Official Partner
Freshservice accelerates the team’s IT operation. At the Belgian Grand Prix, Freshworks takes a position on McLaren Formula 1 Team cars and team kits.
Mika Yamamoto
3 min read
How Bensons for Beds scaled IT across the entire business with Freshservice
What started as basic ticketing for one U.K. retailer became the operational backbone for HR, finance, and distribution
Vishnu Prasad
1 min read
The end of support tickets
As ‘zero ticket’ strategies take off, AI can help, if done right
Jaro Tomik
4 min read
Frasers Group scales global retail support at speed
The British retail powerhouse’s partnership with Freshworks has streamlined IT operations for over 60 brands
Vishnu Prasad
1 min read
Speeding up aircraft logistics with Freshworks
Satair, a subsidiary of Airbus, partners with Freshworks to cut handling times, boost transparency, and improve global parts support
Vishnu Prasad
1 min read