Company news
News and insights about our company and product innovation
AI-powered upgrades that uncomplicate employee experience
New AI-powered enhancements to Freshservice will make it easier for IT and employee service leaders to deliver exceptional employee services
Srinivasan Raghavan
5 min read
The agentic AI platform that uncomplicates customer service
With Freshworks’ Freddy Agentic AI Platform, customer support teams can thrive with AI tools that autonomously manage and resolve customer issues from start to finish
Srinivasan Raghavan
6 min read
Making accessibility a core development priority at Freshworks
For Global Accessibility Awareness Day, teams at the Chennai office focused on inclusive design, team empathy, and building software for everyone
Vishnu Prasad
2 min read
Building trust in every interaction
Introducing the Freddy AI Trust framework
Krishnakanth Govindaraju
4 min read
Where to find Freshworks in June 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
4 min read
Enterprise grade without the complexity
The same Freshworks values, now for AI
Srinivasan Raghavan
5 min read
Freshworks rolls out a new learning platform
Under a new name, Freshworks University aims to empower customers through certification and skill-building, with better learning paths and personalized content
Vishnu Prasad
1 min read
Where to find Freshworks in May 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
2 min read