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News and insights about our company and product innovation
What’s holding back your AI potential? Complexity.
A new webinar from Freshworks and Constellation Research highlights four steps to removing complexity and increasing AI adoption
Laura Rich
2 min read
The high price of complexity
In the Wall Street Journal, Freshworks' Mika Yamamoto says unnecessary friction accounts for 7% loss of revenue and hours of lost productivity
Laura Rich
1 min read
A new way to partner with Freshworks
With a refresh of the Affiliate Program, Freshworks is offering commission tiers, guided enablement, and stronger insights to help affiliate partners grow and scale their partnership with Freshworks.
Team Freshworks
1 min read
The mid-market is the real test for productivity and growth
At the World Economic Forum, Freshworks CEO focused on how mid-market companies drive the economy—and AI adoption
Laura Rich
2 min read
How inMusic freed its musician-agents to do what they do best
Freshworks helped inMusic unify global support, connecting customers with the experts who truly know the gear
Laura Rich
1 min read
Get ready for ‘intelligent service’
In a recent Freshworks webinar, Forrester’s Julie Mohr shared insights on what’s next for ITSM and ESM
Team Freshworks
2 min read
Cineworld enhances the moviegoer experience
With Freshdesk automation handling routine inquiries, agents can focus on complex customer needs
Laura Rich
2 min read
How to move from frankenstack to flow
In a recent column on Forbes, Freshworks CIO Ashwin Ballal offers three steps to establishing a smooth operational flow
Ashwin Ballal
1 min read