Company news

Welcoming Torii and Robusta to Freshworks, and more product updates

Freshworks’ partner program brings the deep relationships of partners together with the solution expertise to jointly close deals

Acquisition advances Freshworks' AI-powered service operations platform, connecting AI diagnostics with modern incident orchestration across Freshservice and FireHydrant to investigate, resolve, and prevent outages before they disrupt business operations

Why our acquisition of Torii is about much more than managing software spend

Freshservice expands ITAM and brings AI closer to action

A roundup of Freshworks webinars, product deep-dives, and expert panel discussions

Freddy AI Agent Studio turns plain-language instructions into working service automation

Freddy AI Agent for Email brings automation to the inbox, with context, handoffs, and audit trails intact

In Freshservice, Copilot matures from helpful assistant to proactive service partner

Freddy AI moves deeper into the core of service work

Freshworks’ latest CX benchmark report analyzes more than 33,000 teams—and 1.2 billion tickets—to show how businesses use AI to cut friction from their operations

Read the full report for more about the current state of ITSM

Instead of arranging screens, designers are shaping behavior and judgment, says Kedar Shiroor, SVP of design and research at Freshworks, so the end result 'just works'

Freshworks introduces the AI maturity curve for IT service operations and illustrates how companies are advancing value with AI

To help agile enterprises accelerate service transformation, company leaders unveiled new innovations in agentic AI and a unified platform approach

Freshworks’ CEO made the case that AI transformation starts with a business problem, not a technology decision

A new study by Futurum Research found that organizations replacing legacy ITSM platforms with Freshservice simplified service operations, improved AI-assisted productivity, and scaled without added complexity

Six conversations with tech outlet theCUBE on AI, IT, and doing the work that matters

Freshworks’ May launch delivers the innovations and the playbook to deliver AI-powered service transformation

The philosophy and long-term bets behind how Freshworks builds

Introducing redefined Freshservice IT Asset Management

When service management meets engineering incident response

A new webinar from Freshworks and Constellation Research highlights four steps to removing complexity and increasing AI adoption

In the Wall Street Journal, Freshworks' Mika Yamamoto says unnecessary friction accounts for 7% loss of revenue and hours of lost productivity

With a refresh of the Affiliate Program, Freshworks is offering commission tiers, guided enablement, and stronger insights to help affiliate partners grow and scale their partnership with Freshworks.

At the World Economic Forum, Freshworks CEO focused on how mid-market companies drive the economy—and AI adoption

Freshworks helped inMusic unify global support, connecting customers with the experts who truly know the gear

In a recent Freshworks webinar, Forrester’s Julie Mohr shared insights on what’s next for ITSM and ESM

With Freshdesk automation handling routine inquiries, agents can focus on complex customer needs

In a recent column on Forbes, Freshworks CIO Ashwin Ballal offers three steps to establishing a smooth operational flow

Freshworks completes FireHydrant acquisition

In a fireside chat at Freshworks’ global event, Dan Keyworth shared how the racing team uses AI, automation, and Freshservice to stay competitive both on the track and behind the scenes

Freshworks customers opened the kimono on how they’re getting results with AI, omnichannel, CMDB, and more

Read the full review to learn more

At Freshworks' global event, leaders showed how the partnership approach delivers faster responses and higher satisfaction than either could achieve alone

Introducing Dew, our new design system for Freshservice and Freshdesk

In their keynote addresses, CEO Dennis Woodside and CCMO Mika Yamamoto put a spotlight on complexity and the Freshworks tools to solve it

Freshdesk Command Center isn't just another dashboard. It's where the chaos ends.

This Lego fanatic builds programs for sales leaders that scale around the world.

See the latest product updates and features for Freshservice and Freshdesk

Extending unified service management beyond IT

Freshworks expands Freshservice’s direct access to every business team

How the best teams prevent problems before employees notice

A planned IT overhaul was blocked by a tangle of outdated systems and manual processes. Freshservice helped get it back on track.

Freshworks helps the athletic brand go from fragmented IT to a unified platform, with visibility across a global network

At Europe’s largest single-site cancer hospital, Freshservice and Freddy AI Copilot are streamlining IT for 4,000 clinicians and staff

As customers connect with businesses through messaging platforms like Apple Messages for Business, service becomes an opportunity for growth

Freshworks integration connects customer-facing and tech teams, boosting resolution rates to 90% in 8 hours

With Freshservice automating workflows and helping to resolve incidents quickly, the focus can remain on winning every race

As a field marketing lead, Jones spends his days telling the Freshworks story. In his spare time, he’s cycling across the Channel

In a recent Fast Company column, Freshworks CCMO Mika Yamamoto shares advice for how AI buyers can get the most from their AI investments—and fast

Freshworks recognized in the 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM™

In a conversation on the CX Chronicles podcast, Freshworks CCMO Mika Yamamoto explains why complexity gets in the way of good customer experience

How a team at Freshworks is driving product-led growth

Computer Weekly goes trackside with Freshworks and McLaren Formula 1 team at the Belgian Grand Prix

How IT leaders at UPenn, USC, and Kent State are tackling the unique issues in higher ed

Freshservice helps STCU maintain legendary member care through acquisitions, achieving 100% employee satisfaction

Freshservice accelerates the team’s IT operation. At the Belgian Grand Prix, Freshworks takes a position on McLaren Formula 1 Team cars and team kits.

What started as basic ticketing for one U.K. retailer became the operational backbone for HR, finance, and distribution

As ‘zero ticket’ strategies take off, AI can help, if done right

The British retail powerhouse’s partnership with Freshworks has streamlined IT operations for over 60 brands

Satair, a subsidiary of Airbus, partners with Freshworks to cut handling times, boost transparency, and improve global parts support

Companies need tools that simplify work, not slow it down, says Freshworks CCMO Mika Yamamoto

Underscoring the need for IT asset management and dependency mapping

In conversation with BW Businessworld, CEO Dennis Woodside describes the company’s AI vision for the future

Freshworks’ Chief Technology Officer on how to uncomplicate—and untangle—enterprise tech systems and processes

Analysis and insights on the future of customer service from Freshworks’ SVP of product management

To cap the day, Panasonic and Marathon Health joined Freshworks CCMO Mika Yamamoto for a conversation on customer and employee experiences

In their keynote talks, Freshworks leaders debuted new products and fresh ideas aimed at breaking the cycle of complexity

With a focus on order, visibility, and scale, Freshservice for MSPs was built to handle multiple clients natively

New AI-powered enhancements to Freshservice will make it easier for IT and employee service leaders to deliver exceptional employee services

With Freshworks’ Freddy Agentic AI Platform, customer support teams can thrive with AI tools that autonomously manage and resolve customer issues from start to finish

For Global Accessibility Awareness Day, teams at the Chennai office focused on inclusive design, team empathy, and building software for everyone

Introducing the Freddy AI Trust framework

A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world

The same Freshworks values, now for AI

Under a new name, Freshworks University aims to empower customers through certification and skill-building, with better learning paths and personalized content

A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world

Freshworks CEO and President Dennis Woodside reflects on the year since becoming CEO

A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world

A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world

A message from Freshworks' CEO

Modern IT ecosystems need automation and AI to manage a complex mix of hardware and software assets both on-premise and in the cloud

CEO Dennis Woodside explains Freshworks’ transition into a truly global company

A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world.

In an interview, CTO Murali Swaminathan lays out product strategy and readiness for AI-powered service from Freshworks in 2025

A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world

Autonomous AI agents are transforming the way businesses provide fast, always-on service to customers and employees

A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world

A recent Freshworks webinar explored real-world examples of how AI is transforming CX

A monthly global roundup of the industry events, webinars, and confabs that will feature Freshworks executives and partners

The case for enabling multi-factor authentication (MFA)