Company news
News and insights about our company and product innovation
How a 100-year-old credit union keeps its service DNA while scaling fast
Freshservice helps STCU maintain legendary member care through acquisitions, achieving 100% employee satisfaction
Laura Rich
2 min read
McLaren Formula 1 Team names Freshworks an Official Partner
Freshservice accelerates the team’s IT operation. At the Belgian Grand Prix, Freshworks takes a position on McLaren Formula 1 Team cars and team kits.
Mika Yamamoto
3 min read
How Bensons for Beds scaled IT across the entire business with Freshservice
What started as basic ticketing for one U.K. retailer became the operational backbone for HR, finance, and distribution
Vishnu Prasad
1 min read
How 5 top industries are redefining customer support
From retail to travel, AI is taking on many tasks, improving productivity and efficiency
Sumana Srikanthan
6 min read
Frasers Group scales global retail support at speed
The British retail powerhouse’s partnership with Freshworks has streamlined IT operations for over 60 brands
Vishnu Prasad
1 min read
Speeding up aircraft logistics with Freshworks
Satair, a subsidiary of Airbus, partners with Freshworks to cut handling times, boost transparency, and improve global parts support
Vishnu Prasad
1 min read
Enterprise software needs a reboot
Companies need tools that simplify work, not slow it down, says Freshworks CCMO Mika Yamamoto
Mika Yamamoto
1 min read
The blackout that proved the need for DORA
Underscoring the need for IT asset management and dependency mapping
Raj Jalan
3 min read