Company news
News and insights about our company and product innovation
Build the future of AI-first service
Freshworks’ May launch delivers the innovations and the playbook to deliver AI-powered service transformation
Srinivasan Raghavan
14 min read
Building with AI
The philosophy and long-term bets behind how Freshworks builds
Srinivasan Raghavan
3 min read
Stop flying blind
Introducing redefined Freshservice IT Asset Management
Srinivasan Raghavan
3 min read
From ticket to triage: Bringing reliability operations into service management with FireHydrant
When service management meets engineering incident response
Srinivasan Raghavan
4 min read
Freshworks is named a strong performer in the 2026 Forrester Wave™ for Customer Service Solutions
Venki Subramanian
4 min read
What’s holding back your AI potential? Complexity.
A new webinar from Freshworks and Constellation Research highlights four steps to removing complexity and increasing AI adoption
Laura Rich
2 min read
The high price of complexity
In the Wall Street Journal, Freshworks' Mika Yamamoto says unnecessary friction accounts for 7% loss of revenue and hours of lost productivity
Laura Rich
1 min read
A new way to partner with Freshworks
With a refresh of the Affiliate Program, Freshworks is offering commission tiers, guided enablement, and stronger insights to help affiliate partners grow and scale their partnership with Freshworks.
Team Freshworks
1 min read