UNIFIED CUSTOMER DATABASE
Manage customer information with ease
Unify customer data across sales and marketing, and get a 360° view with insights into conversations, activities, and engagement. Freshworks CRM enables you to capture every piece of customer information and adds relevancy and context to your communications.
- Get the full context of a customer’s history with a chronological timeline view of every activity to plan your next engagement.
- Customize contact fields to match your needs. Segment contacts into static and dynamic lists based on their profile, behavior, and custom events.
- Score your contacts with the help of Freddy AI to help sales teams segment and target those who are most likely to buy.
- Bring your offline relationships online—import customer interaction data from all your events.