Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
Get complete details about your clients, engage in contextual conversations, close deals faster, and boost your sales with Freshworks CRM, the best client management system.
The goal of every business is to expand and win more clients. While you need new customers, existing clients are the greatest asset of any company. They already know you, trust you, are in business with you, and contribute to your revenue. In fact, Gartner estimates that 80% of a company’s future revenue will come from 20% of its existing customers. This makes every client an integral part of your company, and it is crucial to understand, nurture, and build a good relationship with them to gain their loyalty.
Knowing how to nurture that relationship requires in-depth knowledge about their requirements and every interaction they’ve had with your business. But this information is spread across tools—spreadsheets, phone, email, notes, calendars, etc.
As you get more customers, organizing and managing reliable information and having instant access to it becomes a struggle.
You’d require a tool that can show the complete details about clients with context, communication history, and keep you updated about appointments, notes, and insights. And that’s what a client management software does.
With your client information organized in a straightforward manner, you can easily keep track and access everything you need to be more efficient.
The tool acts as a single source of truth for every member of the sales team. No information gaps, no going back and forth. The customer always hears a consistent voice from you.
With a well-rounded view of your customers at all times, you can cross-sell and up-sell at the right moments, with higher success rates.
Freshworks CRM is an intuitive customer management tool that simplifies your client management needs by organizing all their information in one space. It is not limited to phone numbers, email addresses, and social media profiles. You get the entire conversation history, deal information, and more with just a scroll.
Gartner Magic Quadrant 2020 - Sales Force Automation
G2 Crowd CRM Software Leader 2020
GetApp Best Functionality & Features 2020
Capterra Top20 2020
Gain information about your customers quickly with Freshworks CRM client tracking software. It gives you a 360-degree view of every client by
Have contextual conversations with your clients by understanding their interaction with your business. Freshworks CRM organizes all these interactions alongside their basic information. The customer management software pulls together
Freshworks CRM centralizes all your touchpoints in a single window so you don’t have to jump across tools to close deals. It brings together the three most used communication channels—phone, email, and chat. You can
Check out sales engagement to know more
Besides the fact that you can manage up-to-date records of your clients without breaking a sweat, you can also do away with the manual data entry. Freshworks CRM lets you
Take your customer management system one step further by customizing it for your needs. With Freshworks CRM, you can
Personalize your outbound campaigns and start meaningful conversations with your customers using sales sequences in Freshworks CRM. Sales sequences let you
Learn more about sales sequences
Freshworks CRM goes beyond just a web-based customer management software and empowers you to
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“As I was investigating the Freshworks suite of products, I noticed that I can have my entire sales and marketing team work with one software, and that I can integrate my CRM with their support software. That was an eye-opener! Today, the value that Freshworks CRM delivers has won the faith of every employee in the company.”
“Overall, with Freshworks CRM, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance.”
“With the automation that Freshworks CRM offers, the sales process has been vastly sped. It was also easier to track progress than before when things were manual. Currently, it’s just click, drag, move. It’s amazing and makes it very, very easy to navigate and follow up on.”
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