Free CRM Software | Freshsales

Freshsales, the best free CRM

Freshsales (formerly Freshworks CRM) is a free CRM tool with a key difference—it’s an all-in-one package combining sales and marketing capabilities, chat, and an in-built phone. With Freshsales, you get to

Maintain details of your leads, customers, deals
Create marketing email journeys
Make calls from within the CRM
Set up chatbots for your website
Be on the go with the mobile app
Add unlimited users and
Get unlimited support.

All of this in one platform.

So while you focus on scaling your business, we’ll hold the fort at the back end for you for free.

Recommended by industry experts

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Why Freshsales is the best free CRM

Many CRM providers claim they’re free but have some caveats. Here are three main reasons why Freshsales stands out among the rest.

Free CRM for Small Businesses

Running a small business is not easy. As you grow, it gets tougher to not burn your pockets on different tools for invoicing, contact management, marketing automation, etc. Yet, these tools are a necessity for any business to keep growing.

Freshsales is a single tool that unifies your business process under one platform—from sales and marketing to data management.

Learn more about why Freshsales is the best solution for small businesses

How Freshsales free CRM system is fully equipped to scale your business.

A unified view of your contacts

In Freshsales' free CRM, everything about your leads and customers is captured on one screen. So, in a few scrolls, you can view their

Contact details
Status of ongoing deals
Notes, tasks, and related appointments
Marketing emails, call notes, and chat conversations

Armed with this contextual information, your sales teams can engage in personalized conversations with prospects and drive them to closure.

Make calls in a click

Get in touch with your prospects and customers without purchasing additional calling software. Freshsales comes with an in-built phone that enables you to

Purchase local and toll-free numbers across countries to establish a local presence from a single location
Create personalized welcome messages to greet your callers
Quickly jot down important points from meetings in the dedicated notes section and save it on the contact landing page for future reference
Receive desktop notifications for inbound sales calls with the caller's name, company, and phone number.

Be on the go

With the desktop functionalities on the mobile app, you are no longer tied to the office desk. The free CRM empowers you and your sales teams to work from anywhere and stay productive. Freshsales' mobile app allows you to

Create and manage the list of prospects and customers
Schedule, track and manage your tasks, appointments, and meetings
Take notes or record conversations and save it as voice note for future reference
Navigate to your meeting location or book an Uber right from the Freshsales mobile app
Create, manage, and track the progress of deals using a visual sales pipeline
Personalize call preferences, notifications, alerts, task reminders, email digests, and more.

You can stay updated on the go with push notifications and no gap in data as information entered into the mobile app seamlessly syncs with the desktop version.

Grows with you

Businesses are almost always motivated to grow. Teams multiply, opportunities expand, and your business process can become more complex. A free CRM system, such as Freshsales, scales with your business and prevents the hassle of migrating to an altogether new system. The ability to accommodate your business growth with more users, storage, automation, customizations, reporting, etc. is important to have in your CRM software.