Freshworks CRM, the best free CRM

Freshworks CRM (formerly Freshsales) is a free CRM tool with a key difference—it’s an all-in-one package combining sales and marketing capabilities, chat, and an in-built phone. With Freshworks CRM, you get to 

  • Maintain details of your leads, customers, deals
  • Create marketing email journeys
  • Make calls from within the CRM
  • Set up chatbots for your website
  • Be on the go with the mobile app
  • Add unlimited users and
  • Get unlimited support.

All of this in one platform. 

So while you focus on scaling your business, we’ll hold the fort at the back end for you for free.

Free CRM Software - Freshsales

Recommended by leading industry experts

Why Freshworks CRM is the best free CRM

 Many CRM providers claim they’re free but have some caveats. Here are three main reasons why Freshworks CRM stands out among the rest.

Unlimited users

As your team grows, Freshworks CRM grows with you. Kickstart your free CRM without any limitations on the number of users.

Free support

Freshworks CRM provides 24/5 free support over phone, email, and chat. You also get access to demos and user guides to understand the solution better.


Freshworks CRM is built to provide high resilience. The role-based access allows you to restrict CRM access based on the hierarchy of your employees.

Free CRM for Small Businesses

Running a small business is not easy. As you grow, it gets tougher to not burn your pockets on different tools for invoicing, contact management, marketing automation, etc. Yet, these tools are a necessity for any business to keep growing. 

Freshworks CRM is a single tool that unifies your business process under one platform—from sales and marketing to data management. 

Learn more about why Freshworks CRM is the best solution for small businesses

How Freshworks free CRM system is fully-equipped to scale your business.

A unified view of your contacts

In Freshworks free CRM, everything about your leads and customers is captured in one screen. So, in a few scrolls, you can view their

  • Contact details
  • Status of ongoing deals
  • Notes, tasks, and related appointments
  • Marketing emails, call notes, and chat conversations

Armed with this contextual information, your sales teams can engage in personalized conversations with prospects and drive them to closure.

360 degree contact view in a free CRM

Power your marketing

Get a complete view of your audience's journey on your website, understand their behavior, and create targeted campaigns for them. A free CRM, such as Freshworks CRM, allows you to

  • Automatically capture registrations by connecting your existing website forms to the free CRM or create forms from scratch within the CRM.
  • Capture page visits, resources downloaded, and sign-ups to know exactly what your leads are looking for
  • Understand their behaviour, optimize your webpages, and drive conversion
  • Track their usage of your web application to optimize their in-app experience and boost adoption
  • Consolidate your contacts into different lists and engage them in the right campaigns
  • Improve conversions by designing and delivering engaging emails using the powerful editor with tons of formatting options, right from within your free CRM.
Marketing journey in a Free CRM Software

Make calls in a click

Get in touch with your prospects and customers without purchasing additional calling software. Freshworks CRM comes with an in-built phone that enables you to

  • Purchase local and toll-free numbers across countries to establish a local presence from a single location
  • Create personalized welcome messages to greet your callers
  • Quickly jot down important points from meetings in the dedicated notes section and save it on the contact landing page for future reference
  • Receive desktop notifications for inbound sales calls with the caller's name, company, and phone number.
built-in phone in free crm

Chat with your audience

Improve your website engagement by proactively interacting with your visitors. The free CRM comes with a chatbot that you can customize to deliver intuitive messages to your audience. 

The chat capability in Freshworks CRM also allows you to organize your teams into groups and FAQs into topics. By doing this,

  • Your visitors have a range of topics to choose from with ease, and they can pick the subject that is relevant to their query
  • The chatbot auto-routes the incoming message to the dedicated teams/groups, and
  • Experts mapped to those topics can easily get back to your visitor’s question, right from within the CRM.
Chatbot in free crm

Be on the go

With the desktop functionalities on the mobile app, you are no longer tied to the office desk. The free CRM empowers you and your sales teams to work from anywhere and stay productive. Freshworks CRM mobile app allows you to

  • Create and manage the list of prospects and customers
  • Schedule, track and manage your tasks, appointments, and meetings
  • Take notes or record conversations and save it as voice note for future reference
  • Navigate to your meeting location or book an Uber right from the Freshworks CRM mobile app
  • Create, manage, and track the progress of deals using a visual sales pipeline
  • Personalize call preferences, notifications, alerts, task reminders, email digests, and more.

You can stay updated on the go with push notifications and no gap in data as information entered into the mobile app seamlessly syncs with the desktop version.

mobile app in free crm

No room for data loss

Whether you are taking a leap from excel sheets or moving from another CRM, migrating your precious data is of utmost importance, even for us. That’s why we make moving to our free CRM fast, easy, and free. 

With Freshworks CRM, you can migrate from various popular CRMs in the market. All you have to do is,

  • Select your CRM
  • Upload your export files and
  • Start migrating.

And if you are using a CRM for the first time, simply export your spreadsheets in .CSV/.XLSX format and import them into Freshworks CRM.


Grows with you

Businesses are almost always motivated to grow. Teams multiply, opportunities expand, and your business process can become more complex. A free CRM system, such as Freshworks CRM, scales with your business and prevents the hassle of migrating to an altogether new system. The ability to accommodate your business growth with more users, storage, automation, customizations, reporting, etc. is important to have in your CRM software.


See how Freshworks CRM compares to other free CRM solutions

Unlimited users
Phone with local numbers
Chat topics
Mobile App
Basic plan starts from




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