Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
Build, manage, and scale your enterprise with Freshsales CRM
Growing and scaling an enterprise is no easy feat. Enterprises come with a complex set of challenges. You want to monitor sales pipelines globally and get teams to work on deals across continents. You need to convert data into actionable insights while ensuring the security and scalability of the applications you are using. What if we told you that you could do all of that and more with a single dashboard?
Powered by the Freshworks platform, Freshsales CRM is here to uncomplicate things. Bring your sales teams together effortlessly and make intelligent data-backed decisions that are powered by artificial intelligence. More importantly, engage with customers seamlessly to build relationships for life.
Gartner MQ 2019 - Sales force automation
G2 Crowd CRM Software Leader 2019
GetApp CRM Software Leaders 2019
Software Advice CRM Front Runners 2019
Scaling your business in today’s swiftly evolving market compels the need for tools that support you as you scale. We ensure our platform grows in tandem with your growth. Freshsales for Enterprise provides the flexibility to scale your sales process as well as our functionalities to seamlessly meet your expanding needs.
Create custom modules, fields, and components that mirror your business process.
Share and collaborate tasks, files, reports, etc. with teams of users.
Customize multiple sales pipelines for different teams and processes. Create deal stages with probabilities and switch easily between pipeline views.
Integrate our platform with other business apps using the marketplace, APIs and developer SDKs.
Accelerate productivity and keep the team spirit high. Skip the manual work and increase your team’s productivity by creating customized workflows to send emails, create tasks and reminders, update records, generate invoices, and more.
Kill the mundane. Automate repetitive tasks such as sending follow-up emails, creating appointments, updating records, etc.
Automatically assign the right lead to the right sales rep the moment it comes in.
With auto-enrichment, the leads' information is automatically updated based on their social profiles and email identity, helping you save time on research.
Transform the sales process in your organization to focus on higher-value deals and make better decisions that move the needle through Freddy AI - your sales assistant.
Empower your sales team to stay on top of your business. Get insights by drilling into your team’s performance, revenue metrics, sales activities, and more. Compile reports into dashboards and share them across the organization
Focus on the deals that have a higher chance of closing and forecast revenue with insights based on deal properties and recent activities.
Bad leads can send you on a wild goose chase. Surface the hot leads automatically based on important conditions and behavior in real-time.
Freshsales is a unified CRM solution for your sales teams to communicate and engage with customers over email, phone, SMS, and chat. Conversations are automatically logged and organized by the channel on the related records, helping you engage with context based on the customer’s history with your business.
Make and receive calls, send SMSes, track call activities, and more with the built-in phone. Send/receive, prioritize, schedule, and track emails with the 2-way email sync. Engage proactively with website visitors and respond to online queries 24x7 with chatbots powered by Freddy AI.
Use event tracking to track their lifecycle across your website or app and engage with context. Create tailored sales sequences based on user behavior to make emails far more engaging and effective as well.
Get a chronological timeline view of every conversation and plan your engagement with context.
in sales productivity
in win rates
across 5 continents
where customers are served
Keeping your data secure is extremely important to us. We take a multifaceted approach to application security, to ensure everything from engineering to deployment, including architecture and quality assurance processes complies with our highest standards of security.
We’ll configure and setup Freshsales to meet your business requirements.
A dedicated account manager to help you achieve success every step of the way with Freshsales.
24x5 email, phone, and chat support. Get all your questions answered at priority.
“With Freshsales CRM, we have just the right amount of flexibility, to be able to overhaul the system and change our process on a regular basis. We’re now in a cycle where every six to nine months, we change our entire Freshsales CRM instance. And, we’re able to cycle through those iterations very easily. As a growing company, I think that is critical.”
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