Products & Free Trials
Customer Service Products
AI-powered service and support solutions. Built for the needs of today, ready to scale for tomorrow.
IT and Employee Service Products
Modernize IT, unify business teams, enhance service delivery, and empower MSPs
Freshservice for IT teams
Modern, intuitive, and cost-effective IT service management
Customer Relationship Management Products
Engage customers and drive sales with an easy-to-use CRM powered by AI
Product Features & Capabilities A-Z
A-C
- Access Controls
- Administration Center
- Alert Management
- App Marketplace
- Asset Lifecycle Management
- Automated Discovery
- Change Management
- Channels
- Chat Campaigns
- Chatbots
- Cloud Management
- Cloud Telephony
- CMDB
- Collaboration
- Contact Scoring
- Contract Management
- Conversion Rate Optimization
- Custom Objects
- Customer 360
- Customer Journey Playbooks
- Customer Segments
- Customization
D-Q
- Email Integration
- Freddy AI Engine
- Incident Management
- Inventory Management
- Invoices & Quotes
- IT Asset Management
- IT Operations Management
- IT Service Management
- Knowledge Management
- Language & Currency Management
- List Views
- Multi-channel Management
- On-call Management
- Orchestration
- Platform Analytics
- Problem Management
- Process Automation
- Project Management
R-Z
- Release Management
- Reports & Analytics
- SaaS Management
- Sales Activity Management
- Sales Analytics
- Sales Pipeline
- Sales Sequences
- Security
- Self-service
- Service Catalog
- Service Management Reporting
- SLA Management
- Team Collaboration
- Team inbox
- Ticketing
- Unified Agent Workspace
- Unified Customer Record
- Virtual Service AI
- Workflow Automation