Company news
News and insights about our company and product innovation
Uncomplicating service at scale with agentic AI that's proactive, not reactive
See the latest product updates and features for Freshservice and Freshdesk
Srinivasan Raghavan
7 min read
Freshservice named a strong performer in 2025 Forrester Wave™ for Enterprise Service Management
Extending unified service management beyond IT
Srinivasan Raghavan
3 min read
Uncomplicating employee experience beyond IT
Freshworks expands Freshservice’s direct access to every business team
Sriram Iyer
3 min read
The new rules of IT resilience
How the best teams prevent problems before employees notice
Shekhar Teny
2 min read
How Leeds Building Society built an IT foundation for transformation
A planned IT overhaul was blocked by a tangle of outdated systems and manual processes. Freshservice helped get it back on track.
Laura Rich
1 min read
How New Balance found its single source of truth
Freshworks helps the athletic brand go from fragmented IT to a unified platform, with visibility across a global network
Laura Rich
1 min read
NHS Christie replaces inbox chaos with AI-powered ITSM
At Europe’s largest single-site cancer hospital, Freshservice and Freddy AI Copilot are streamlining IT for 4,000 clinicians and staff
Laura Rich
1 min read
Service as a growth strategy
As customers connect with businesses through messaging platforms like Apple Messages for Business, service becomes an opportunity for growth
Manan Gupta
5 min read