Company news
News and insights about our company and product innovation
Cineworld enhances the moviegoer experience
With Freshdesk automation handling routine inquiries, agents can focus on complex customer needs
Laura Rich
2 min read
How to move from frankenstack to flow
In a recent column on Forbes, Freshworks CIO Ashwin Ballal offers three steps to establishing a smooth operational flow
Ashwin Ballal
1 min read
Delivering the future of ServiceOps today
Freshworks completes FireHydrant acquisition
Srinivasan Raghavan
4 min read
McLaren Formula 1 Team on AI and speed at Refresh Virtual Summit
In a fireside chat at Freshworks’ global event, Dan Keyworth shared how the racing team uses AI, automation, and Freshservice to stay competitive both on the track and behind the scenes
Laura Rich
2 min read
Real talk at Refresh: Insights that move the needle
Freshworks customers opened the kimono on how they’re getting results with AI, omnichannel, CMDB, and more
Team Freshworks
Freshdesk Omni named PCMag Editor’s Choice for best customer service software
Read the full review to learn more
Team Freshworks
2 min read
Human-AI partnership on display at Refresh Virtual Summit
At Freshworks' global event, leaders showed how the partnership approach delivers faster responses and higher satisfaction than either could achieve alone
Team Freshworks
2 min read
The uncomplicated upgrade: A fresh, AI-native user experience
Introducing Dew, our new design system for Freshservice and Freshdesk
Freshworks Design Team
4 min read