You can do that by regularly optimizing your call center. Understanding the ebb and flow of phone calls, especially during your designated holidays, will help you manage your contact center better. Agents can enjoy their break in peace knowing that their phone system will not notify them with calls during holidays. Your call center supervisors can manage the staffing and tweak the call flow accordingly. As an admin, with feedback from your supervisors, you can help tweak the greetings or call routing strategy.
Holidays are a stern test for businesses in terms of running their operations with a barely present crew. And who can blame the crew for wanting to celebrate and partake in the festivities? However, businesses will need to plan carefully to ensure that customers aren’t disappointed. Customers demand a greater quality of service and supporting them well through their holiday season is the surest way to deliver that. Agent accessibility and speedy resolution of problems ensure that retailers don’t lose loyal customers during the busiest seasons of the year.
If you’d like a demo of any of these features, reach out to support@freshcaller.com.