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Open the right doors for your real estate business with chatbots. Attract and engage with potential clients and support existing ones without scaling your team.
Real estate chatbots are bots deployed by real estate agencies to engage with prospects and customers. They can be placed on your website, mobile app, self-service portals, and messaging channels such as WhatsApp. Facebook Messenger, Apple Business Chat, etc.
These chatbots can initiate conversations with prospective buyers or sellers, collect qualifying information, answer common questions, and offer 24/7 real-time support without burdening your agents.
Faster resolution: 43% of CX experts consider customers more impatient than ever before. Deploying a chatbot can answer queries in real-time and bring down your average response and resolution time.
Available 24/7: Unlike human agents, a chatbot does not have working hours. They work day and night, on weekdays and weekends, to offer support to customers reaching out for immediate answers.
Proactive Engagement: You can have your chatbots proactively reach out to visitors and collect qualification data to help you identify the best prospects or offer updated information on your current listings.
Improves agent productivity: Chatbots can deflect up to 70% of incoming queries by offering easy access to self-service. With the most common questions handled by a bot, your agents can focus on finding your clients their perfect home.
Automate follow-up and feedback
Your customers might take a look at your property listings and then abandon your website. Having a chatbot helps you follow up and identify what went wrong. Furthermore, these chatbots can collect feedback interactively right after a customer conversation. This will show you value your customer information and offer insights to improve your performance.
Schedule property visits and virtual tours
A real estate business receives many queries on property viewing and virtual tours. With a chatbot, you can easily schedule property viewing appointments within seconds without the help of an agent. They can also take your customers on a quick virtual tour around your property so your prospects can take an informed decision for an on-site property viewing.
Offer mortgage options
14% of buyers apply for mortgages online. You can link your chatbots with partner banks or financial institutions and help your customers with basic mortgage queries. You can train your chatbots to check mortgage eligibility and mortgage FAQs and help them apply online.
Freshchat chatbots let you engage in meaningful customer conversations and delight customers with instant resolutions and personalized support.
Freshchat makes it easier for customers to reach out to realtors on convenient channels like websites, mobile apps, and messaging channels. You can easily integrate our chatbot software with multiple channels and send out important updates, documents, catalogs, and much more right into their chat inbox. Being available on multiple support channels will make you stay ahead of your competitors.
Your visitors can sometimes turn into cold leads after viewing a property or booking an appointment. Don't wait for your prospects to reach out to you for support. Lend out a helping hand to your customers with proactive support. With Campaigns, you can send triggered targeted messages based on their actions on your website, product, or app.
Bring down your incoming support requests by deploying a chatbot to your website. Our AI chatbots understand the intent and provide the right solutions to the customers. Schedule site visits in just a click and deliver instant resolutions to common real-estate queries. With 24/7 availability and live translation, you can cater to prospects from different time zones and countries.
Your chatbots can easily pull up customer data from your CRM software, including name, email, phone number, IP, the page the conversation was initiated from, and even their behavior on the webpage. They can access the properties your visitors/customers viewed and scheduled visits from your web page/app, initiate a personalized conversation and boost customer satisfaction.
You need to keep track of your chatbot’s performance to know the progress of your business. Also, bid adieu to boring forms. Chatbots lets you collect customer feedback more interactively right after a customer interaction. Measure performance and optimize the flow for higher efficiency.
Your speed-way to scheduling appointments. You can now schedule visits/appointments right from the Freshchat chat window with the Calendly integration.
No more emails or back and forth calls to get an appointment fixed for your clients.
““Freshchat as a platform was sophisticated to handle high volume and support our load. Dunzo resolves 48% of queries with chatbots helping us save 30% costs.””
Chatbots used in the real estate industry that responds to the visitor, buyer, and seller queries.
Real estate chatbots makes customer support convinient for your customers as well as your agents. Here are a few benefits chatbots offer to your real estate business:
Respond to customer queries
Chatbots for real estate is a great addition to your support team and your business. They can handle all incoming common real-estate queries and help you stay on top of your metrics including First Response Time, Resolution Rate, and more.
Freshchat chatbots are the best real estate chatbot for your industry. Powered with AI, these chatbots can proactively interact with your customers and also resolve issues precisely with less to no human agent intervention.
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