Company news
News and insights about our company and product innovation
Driving AI momentum for uncomplicated IT
Freshworks recognized in the 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM™
Venkat Venkataraman
6 min read
Removing silos that leave customers stranded
In a conversation on the CX Chronicles podcast, Freshworks CCMO Mika Yamamoto explains why complexity gets in the way of good customer experience
Laura Rich
1 min read
Letting software sell itself
How a team at Freshworks is driving product-led growth
Preethi Panchabakesan
‘Tech at the sharp end of racing’
Computer Weekly goes trackside with Freshworks and McLaren Formula 1 team at the Belgian Grand Prix
Derek Korte
1 min read
Reimagining ITSM, back-to-school edition
How IT leaders at UPenn, USC, and Kent State are tackling the unique issues in higher ed
Laura Rich
3 min read
How a 100-year-old credit union keeps its service DNA while scaling fast
Freshservice helps STCU maintain legendary member care through acquisitions, achieving 100% employee satisfaction
Laura Rich
2 min read
McLaren Formula 1 Team names Freshworks an Official Partner
Freshservice accelerates the team’s IT operation. At the Belgian Grand Prix, Freshworks takes a position on McLaren Formula 1 Team cars and team kits.
Mika Yamamoto
3 min read
How Bensons for Beds scaled IT across the entire business with Freshservice
What started as basic ticketing for one U.K. retailer became the operational backbone for HR, finance, and distribution
Vishnu Prasad
1 min read