Company news
News and insights about our company and product innovation
Stop flying blind
Introducing redefined Freshservice IT Asset Management
Srinivasan Raghavan
3 min read
From ticket to triage: Bringing reliability operations into service management with FireHydrant
When service management meets engineering incident response
Srinivasan Raghavan
4 min read
Freshworks is named a strong performer in the 2026 Forrester Wave™ for Customer Service Solutions
Venki Subramanian
4 min read
What’s holding back your AI potential? Complexity.
A new webinar from Freshworks and Constellation Research highlights four steps to removing complexity and increasing AI adoption
Laura Rich
2 min read
The high price of complexity
In the Wall Street Journal, Freshworks' Mika Yamamoto says unnecessary friction accounts for 7% loss of revenue and hours of lost productivity
Laura Rich
1 min read
A new way to partner with Freshworks
With a refresh of the Affiliate Program, Freshworks is offering commission tiers, guided enablement, and stronger insights to help affiliate partners grow and scale their partnership with Freshworks.
Team Freshworks
1 min read
The mid-market is the real test for productivity and growth
At the World Economic Forum, Freshworks CEO focused on how mid-market companies drive the economy—and AI adoption
Laura Rich
2 min read
How inMusic freed its musician-agents to do what they do best
Freshworks helped inMusic unify global support, connecting customers with the experts who truly know the gear
Laura Rich
1 min read