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How Bensons for Beds scaled IT across the entire business with Freshservice

What started as basic ticketing for one U.K. retailer became the operational backbone for HR, finance, and distribution

Vishnu Prasad

1 min read

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Company news

McLaren Formula 1 Team names Freshworks an Official Partner

Freshservice accelerates the team’s IT operation. At the Belgian Grand Prix, Freshworks takes a position on McLaren Formula 1 Team cars and team kits.

Mika Yamamoto

3 min read

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Frasers Group scales global retail support at speed

The British retail powerhouse’s partnership with Freshworks has streamlined IT operations for over 60 brands

Vishnu Prasad

1 min read

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How 5 top industries are redefining customer support

From retail to travel, AI is taking on many tasks, improving productivity and efficiency

Sumana Srikanthan

6 min read

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Speeding up aircraft logistics with Freshworks

Satair, a subsidiary of Airbus, partners with Freshworks to cut handling times, boost transparency, and improve global parts support

Vishnu Prasad

1 min read

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Enterprise software needs a reboot

Companies need tools that simplify work, not slow it down, says Freshworks CCMO Mika Yamamoto

Mika Yamamoto

1 min read

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The blackout that proved the need for DORA

Underscoring the need for IT asset management and dependency mapping

Raj Jalan

3 min read

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Driving Freshworks’ growth through AI and strategic focus

In conversation with BW Businessworld, CEO Dennis Woodside describes the company’s AI vision for the future

1 min read