Company news

News and insights about our company and product innovation

Blog
Company News

The blackout that proved the need for DORA

Underscoring the need for IT asset management and dependency mapping

Raj Jalan

3 min read

Blog
Company News

Driving Freshworks’ growth through AI and strategic focus

In conversation with BW Businessworld, CEO Dennis Woodside describes the company’s AI vision for the future

1 min read

Blog
Company News

The hidden cost of complexity

Freshworks’ Chief Technology Officer on how to uncomplicate—and untangle—enterprise tech systems and processes

Murali Swaminathan

1 min read

Blog
Company News

Customer service in 2025 and beyond

Analysis and insights on the future of customer service from Freshworks’ SVP of product management

Venki Subramanian

2 min read

Blog
Company News

Customers talk AI at Refresh Virtual Summit 2025

To cap the day, Panasonic and Marathon Health joined Freshworks CCMO Mika Yamamoto for a conversation on customer and employee experiences

Laura Rich

2 min read

Blog
Company News

Agentic AI, uncomplicated service, and sharp insights at Refresh 2025

In their keynote talks, Freshworks leaders debuted new products and fresh ideas aimed at breaking the cycle of complexity

Laura Rich

2 min read

Blog
Company News

Introducing Freshservice for MSPs: Bringing order to chaotic handoffs

With a focus on order, visibility, and scale, Freshservice for MSPs was built to handle multiple clients natively

Sriram Iyer

5 min read

Blog
Company News

AI-powered upgrades that uncomplicate employee experience

New AI-powered enhancements to Freshservice will make it easier for IT and employee service leaders to deliver exceptional employee services

Srinivasan Raghavan

5 min read