How live chat and chatbots complement each other
Offer 24/7 support
Having a chatbot integrated with your live chat software will enable you to offer support beyond your business hours. If any complex issue arises, the chatbots can collect the information and pass it on to your agents during your next business hour to resolve the issue.
Engage proactively
You can send targeted proactive messages and initiate a conversation with your website visitors. Chatbots can then carry on a conversation if the visitor engages with the proactive message. This information can be passed on to human agents by chatbots to take it further.
Get instant responses
Having a chatbot can help bring down your wait time and solve common queries related to pricing, product, or service with ease. Live chat agents can focus on the complex issues at hand and work on bringing down the resolution time.
Engage via messaging channels
Integrating your chat tool with messaging channels like WhatsApp, Facebook Messenger, and Apple Business Chat will help you reach your customers on their preferred platforms. Chatbots can offer basic information, including order details, tracking id, payment details and shipping details, whereas live chat agents can assist them with complex questions and information.
Multilingual support
Live chat and chatbots break down all language barriers and help you answer questions from your customers in their preferred language. With live translation, you can instantly translate your texts in English to any of the 33+ languages of your choice.