Products & free trials
Freshservice For Business Teams
Simplify service delivery for business teams, no ITSM implementation needed.
Freshservice for IT Asset Management
Discover, track, and manage every IT asset in one place.
Freshservice for MSPs
Simple, secure, tailored IT service desk solution for MSPs.
All product features & capabilities
A-C
Access Controls
Access Controls
Administration Center
Administration Center
Alert Management
Alert Management
App Marketplace
App Marketplace
Asset Lifecycle Management
Asset Lifecycle Management
Automated Discovery
Automated Discovery
Change Management
Change Management
Channels
Channels
Chat Campaigns
Chat Campaigns
Chatbots
Chatbots
Cloud Telephony
Cloud Telephony
CMDB
CMDB
Collaboration
Collaboration
Contact Scoring
Contact Scoring
Contract Management
Contract Management
Conversion Rate Optimization
Conversion Rate Optimization
Custom Objects
Custom Objects
Customer 360
Customer 360
Customer Journey Playbooks
Customer Journey Playbooks
Customer Segments
Customer Segments
Customization
Customization
D-Q
Dependency mapping
Dependency mapping
Email Integration
Email Integration
Freddy AI Engine
Freddy AI Engine
Incident Management
Incident Management
IP Address Management
IP Address Management
Invoices & Quotes
Invoices & Quotes
IT Asset Management
IT Asset Management
IT Operations Management
IT Operations Management
IT Service Management
IT Service Management
Knowledge Management
Knowledge Management
Language & Currency Management
Language & Currency Management
List Views
List Views
Multi-channel Management
Multi-channel Management
On-call Management
On-call Management
Orchestration
Orchestration
Platform Analytics
Platform Analytics
Problem Management
Problem Management
Process Automation
Process Automation
Project Management
Project Management
Purchase Order Management
Purchase Order Management
R-Z
Release Management
Release Management
Reports & Analytics
Reports & Analytics
SaaS Management
SaaS Management
Sales Activity Management
Sales Activity Management
Sales Analytics
Sales Analytics
Sales Pipeline
Sales Pipeline
Sales Sequences
Sales Sequences
Security
Security
Self-service
Self-service
Service Catalog
Service Catalog
Service Management Reporting
Service Management Reporting
SLA Management
SLA Management
Software Asset Management
Software Asset Management
Team Collaboration
Team Collaboration
Team Inbox
Team Inbox
Ticketing
Ticketing
Unified Agent Workspace
Unified Agent Workspace
Unified Customer Record
Unified Customer Record
Virtual Service AI
Virtual Service AI
Workflow Automation