Get your hands on an award-winning software
“We initially had Salesforce CRM but didn’t really use it. The instance was incredibly complicated because it allows for so much customization that you end up doing nothing. When we explored Freshsales (formerly Freshworks CRM), the first thing I remember saying is, okay, the interface is clean and simple.”
CRITERIA |
|
|
|---|---|---|
| Lowest-priced plan/user/month (billed annually) |
$29 |
$19 |
| Highest-priced plan/user/month (billed annually) |
$99 |
$199 |
| Two-way Email Sync |
YES |
NO |
| Sales Sequences |
YES |
NO |
| Team Inbox |
YES |
NO |
Note data as on Jan 01, 2019
Integrate Freshsales with Gmail and other email clients such as Office 365, Yahoo, Outlook, etc. With 2-way sync, you have the flexibility to read, reply, modify and delete emails from both places. You can further amplify your sales team’s productivity with unlimited email templates, bulk emails, email tracking—both opens and clicks—and email scheduling. Also, use Team Inbox to collate all sales emails so as to easily collaborate with other sales reps. Zendesk Sell lacks functionalities such as 2-way email sync, email scheduling, and team inbox.
While talking to leads, your sales reps need context such as pages they visited, features they adopted, the emails opened and clicked, etc., to make meaningful, relevant conversations. Freshsales allows you to track a lead’s behavior on your website, in-app, and email, and also set contact scores based on these insights. Zendesk Sell allows you to score contacts only in their Elite and Enterprise plans, whereas Freshsales offers this in all paid plans.
Sales prospecting eats up the majority of a sales rep’s time. With Freshsales, you can automate this outreach process. Freshsales's sales sequences let you stay ahead of your follow-ups, tasks, and appointments. Design sales cadences—including email sequences, call reminders, and follow-up tasks. The CRM software also allows you to send campaigns based on the recipient’s behavior. For example, you can setup onboarding email campaigns based on the prospect’s actions on your product. Or, create a campaign to set automatic call reminders for interested leads. Your sales reps can also choose from pre-designed templates to do manual tasks. Zendesk Sell lacks the capability to set up sales sequences, and has it as an add-on feature.
To make smart business decisions, you need a CRM software that gives you the flexibility to create sales reports using data across all modules. You need insights such as the industry you are closing the most, the region that is bringing in the most profit, the number of accounts you closed across regions, etc., to address bottlenecks and resource allocation. Although Zendesk Sell has pre-built reports, it lacks the ability to create reports from scratch. Freshsales, on the other hand, gives you the flexibility to dive deep and create custom reports across different modules. Once you have generated a report, you can export it as a CSV or PDF file, and even schedule reports to be sent to your inbox at regular intervals.
Note: Data as of August 2021
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