I'm a CFO and COO. Here's what IT leaders need to know.
Managing investments is more than money and ROI. Here’s how I work with our CIO.
Tyler Sloat
• 3 min read
AI is changing the economics of software. IT needs a new playbook.
Why our acquisition of Torii is about much more than managing software spend
Ryan Manning
• 4 min read
IT built a front door. Now everyone wants in.
How three companies went from scattered helpdesks to a single portal that HR, finance, and legal want to use
Laura Rich
• 3 min read
The paradox of getting bigger
The qualities that make a company nimble start to disappear right when growth demands them most
James Daly
• 4 min read
AI is changing the economics of software. IT needs a new playbook.
Why our acquisition of Torii is about much more than managing software spend
Ryan Manning
• 4 min read
IT built a front door. Now everyone wants in.
How three companies went from scattered helpdesks to a single portal that HR, finance, and legal want to use
Laura Rich
• 3 min read
The paradox of getting bigger
The qualities that make a company nimble start to disappear right when growth demands them most
James Daly
• 4 min read
Articles and insights
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Julie Averill: ‘The job isn't about deploying technology anymore’
A conversation with author and former global CIO of Lululemon and REI Julie Averill on why leadership pitfalls doom business AI efforts
Derek Korte
• 3 min read
October 2026 Freshworks product update
Freshservice expands ITAM and brings AI closer to action
Team Freshworks
• 4 min read
Workflow building with natural language
Freddy AI Agent Studio turns plain-language instructions into working service automation
Team Freshworks
• 4 min read
Learn from the experts: Freshworks webinars, live and on demand
A roundup of Freshworks webinars, product deep-dives, and expert panel discussions
Yadira Rayo-penaloza
• 2 min read
Live in 90 days
How deadline pressures helped three companies implement ITSM and scale fast
Laura Rich
• 3 min read
Expanding AI service beyond the chat window
Freddy AI Agent for Email brings automation to the inbox, with context, handoffs, and audit trails intact
Team Freshworks
• 3 min read
ICYMI: New models for AI spending and deployment, and a new definition for ‘CIO’
Your curated briefing on the latest news and ideas for AI-powered service operations
The Editors Of The Works
• 2 min read
How IT helps avoid holiday season mishaps
The 2026 shopping season is set against a backdrop of uncertainty, but IT teams in retail have ways to keep things running smoothly
Laura Rich
• 3 min read