New report: The AI-empowered CIO
AI is forcing a rewrite of the CIO’s mandate—demanding clarity, empathy, and strategic creativity. Learn what it takes to lead and succeed in our new guide.
Laura Rich
1 min read
Ashwin Ballal: Empathy is a leadership strategy in the age of AI
Freshworks’ CIO shares his perspective on his ‘always-evolving’ strategic role
Jeff Davis
2 min read
Retail customer experience is getting an agentic upgrade
Human and AI agents are teaming up to transform support, personalize experience, and even optimize inventory and pricing
Dan Tynan
6 min read
As collaboration with AI expands, so does workers’ optimism
AI researcher Sam Ransbotham sees a consistent, positive trend in workplace AI
Howard Rabinowitz
4 min read
Articles and Insights
5 strategies to supercharge SMB growth with AI
There are AI tools for any company—on any budget—to cut through complexity
Mika Yamamoto
5 min read
Freshworks rolls out a new learning platform
Under a new name, Freshworks University aims to empower customers through certification and skill-building, with better learning paths and personalized content
Vishnu Prasad
1 min read
What one year leading Freshworks has taught me about simplicity and speed
Freshworks CEO and President Dennis Woodside reflects on the year since becoming CEO
Dennis Woodside & Mika Yamamoto
3 min read
Conquering the steepest challenges in customer experience
Four persistent CX pain points, and how agentic AI can tackle each
Howard Rabinowitz
6 min read
Where to find Freshworks in May 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
2 min read
7 lessons from building an India-based global SaaS business
In a new memoir, Freshworks founder Girish Mathrubootham reflects on his path to building a global brand
Vishnu Prasad
3 min read
5 frustrating employee experiences that demand better solutions
Great EX drives retention, revenue, and profit. Companies stand to make big gains by deploying AI to simplify these key pain points for workers.
Howard Rabinowitz
6 min read
The new architects of employee experience
The masters of multitasking, IT teams, are taking on a new mission: partnering with HR departments to create AI-powered employee services
Howard Rabinowitz
4 min read