Retail customer experience is getting an agentic upgrade
Human and AI agents are teaming up to transform support, personalize experience, and even optimize inventory and pricing
Dan Tynan
6 min read
Freshworks rolls out a new learning platform
Under a new name, Freshworks University aims to empower customers through certification and skill-building, with better learning paths and personalized content
Vishnu Prasad
1 min read
As collaboration with AI expands, so does workers’ optimism
AI researcher Sam Ransbotham sees a consistent, positive trend in workplace AI
Howard Rabinowitz
4 min read
Conquering the steepest challenges in customer experience
Four persistent CX pain points, and how agentic AI can tackle each
Howard Rabinowitz
6 min read
Articles and Insights
Where to find Freshworks in May 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
2 min read
Why it's time to embrace 'people-first AI'
AI isn't the real disruptor—it's an unprepared workforce
Mika Yamamoto
5 min read
7 lessons from building an India-based global SaaS business
In a new memoir, Freshworks founder Girish Mathrubootham reflects on his path to building a global brand
Vishnu Prasad
3 min read
5 frustrating employee experiences that demand better solutions
Great EX drives retention, revenue, and profit. Companies stand to make big gains by deploying AI to simplify these key pain points for workers.
Howard Rabinowitz
6 min read
The new architects of employee experience
The masters of multitasking, IT teams, are taking on a new mission: partnering with HR departments to create AI-powered employee services
Howard Rabinowitz
4 min read
How to implement AI without losing your values
At SXSW, Freshworks CTO Murali Swaminathan shared strategies on responsible AI
Murali Swaminathan
1 min read
The human-AI agent partnership in IT
Freshworks CIO Ashwin Ballal on how AI agents can uncomplicate IT processes
Ashwin Ballal
5 min read
Delivering seamless IT support for 33,000 students
Kent State University partners with Freshworks to cut response times, boost efficiency, and enhance the student journey
Vishnu Prasad
1 min read