Performance
Exploring economic and strategic factors that drive business performance
How to implement AI without losing your values
At SXSW, Freshworks CTO Murali Swaminathan shared strategies on responsible AI
Murali Swaminathan
1 min read
The human-AI agent partnership in IT
Freshworks CIO Ashwin Ballal on how AI agents can uncomplicate IT processes
Ashwin Ballal
5 min read
How AI-powered customer service drives growth—not just efficiency
Smart AI strategies can turn customer data into revenue opportunities
How partners can form an AI ‘circle of expertise’
Freshworks' Laura Padilla talks about how partners can help ease the transition of bringing AI into an organization
Laura Rich
3 min read
How AI agents will make smart decisions
In the not-too-distant future, teams of autonomous AI agents will help business leaders make decisions. Here’s how to make sure the bots get it right.
Dan Tynan
7 min read
Why IT teams are leading workplace adoption of AI
When it comes to using AI on the job, IT teams are leading by example
Howard Rabinowitz
4 min read
Employees want more AI—and leaders are listening
Freshworks global survey shows AI putting a dent in busywork, boosting workers’ sense of purpose
Jeff Davis
4 min read
How employee adoption of AI can boost customer experience—and trust
Workers’ enthusiasm for AI can help win over cautious consumers, says Qualtrics’ top workplace psychologist
Laura Rich
2 min read