The strategic vs. tactical divide with AI
Many companies are wasting their AI investments, while a small cohort of AI leaders are using it to transform entire industries and generate rapid ROI
Tom Davenport & Laks Srinivasan
3 min read
AI adoption starts with a clear vision
In an interview, Freshworks’ Sriram Iyer lays out a five-part framework for IT pros leading AI transformation in their organizations
Laura Rich
3 min read
New report: The AI-empowered CIO
AI is forcing a rewrite of the CIO’s mandate—demanding clarity, empathy, and strategic creativity. Learn what it takes to lead and succeed in our new guide.
Laura Rich
1 min read
Articles and insights
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Wendy Turner-Williams: Ground rules for good AI governance
Executive insights on the rapidly evolving role of the CIO
Laura Rich
2 min read
Building trust in every interaction
Introducing the Freddy AI Trust framework
Krishnakanth Govindaraju
4 min read
Retail customer experience is getting an agentic upgrade
Human and AI agents are teaming up to transform support, personalize experience, and even optimize inventory and pricing
Dan Tynan
6 min read
Ashwin Ballal: Empathy is a leadership strategy in the age of AI
Freshworks’ CIO shares his perspective on his ‘always-evolving’ strategic role
Jeff Davis
2 min read