The strategic vs. tactical divide with AI
Many companies are wasting their AI investments, while a small cohort of AI leaders are using it to transform entire industries and generate rapid ROI
Tom Davenport & Laks Srinivasan
3 min read
AI-powered upgrades that uncomplicate employee experience
New AI-powered enhancements to Freshservice will make it easier for IT and employee service leaders to deliver exceptional employee services
Srinivasan Raghavan
5 min read
The agentic AI platform that uncomplicates customer service
With Freshworks’ Freddy Agentic AI Platform, customer support teams can thrive with AI tools that autonomously manage and resolve customer issues from start to finish
Srinivasan Raghavan
6 min read
AI adoption starts with a clear vision
In an interview, Freshworks’ Sriram Iyer lays out a five-part framework for IT pros leading AI transformation in their organizations
Laura Rich
3 min read
Articles and insights
Filter by category
Complexity is a leadership decision that saps AI innovation
An uncomplicated approach is a choice—and a competitive advantage—says Freshworks CEO Dennis Woodside
Dennis Woodside
1 min read
3 critical needs for agentic AI in the public sector
AI agents hold huge promise for government agencies at every level. But there are hurdles to clear before they can revamp citizen services.
Dan Tynan
5 min read
Making accessibility a core development priority at Freshworks
For Global Accessibility Awareness Day, teams at the Chennai office focused on inclusive design, team empathy, and building software for everyone
Vishnu Prasad
2 min read
New report: The AI-empowered CIO
AI is forcing a rewrite of the CIO’s mandate—demanding clarity, empathy, and strategic creativity. Learn what it takes to lead and succeed in our new guide.
Laura Rich
1 min read
Wendy Turner-Williams: Ground rules for good AI governance
Executive insights on the rapidly evolving role of the CIO
Laura Rich
2 min read
Building trust in every interaction
Introducing the Freddy AI Trust framework
Krishnakanth Govindaraju
4 min read
Retail customer experience is getting an agentic upgrade
Human and AI agents are teaming up to transform support, personalize experience, and even optimize inventory and pricing
Dan Tynan
6 min read
Ashwin Ballal: Empathy is a leadership strategy in the age of AI
Freshworks’ CIO shares his perspective on his ‘always-evolving’ strategic role
Jeff Davis
2 min read