How AI is changing healthcare IT
Doctors are adopting AI faster than IT can govern it. Here’s how healthcare IT leaders are keeping up.
Dan Tynan
• 5 min read
Inside McLaren’s race-ready IT operating model
A conversation with Mark Boulter, McLaren Racing’s director of commercial technology
Derek Korte
• 5 min read
Freshworks acquires Robusta to bring AI-powered incident investigation and prevention to Freshservice
Acquisition advances Freshworks' AI-powered service operations platform, connecting AI diagnostics with modern incident orchestration across Freshservice and FireHydrant to investigate, resolve, and prevent outages before they disrupt business operations
Team Freshworks
• 4 min read
I'm a CFO and COO. Here's what IT leaders need to know.
Managing investments is more than money and ROI. Here’s how I work with our CIO.
Tyler Sloat
• 3 min read
Inside McLaren’s race-ready IT operating model
A conversation with Mark Boulter, McLaren Racing’s director of commercial technology
Derek Korte
• 5 min read
Freshworks acquires Robusta to bring AI-powered incident investigation and prevention to Freshservice
Acquisition advances Freshworks' AI-powered service operations platform, connecting AI diagnostics with modern incident orchestration across Freshservice and FireHydrant to investigate, resolve, and prevent outages before they disrupt business operations
Team Freshworks
• 4 min read
I'm a CFO and COO. Here's what IT leaders need to know.
Managing investments is more than money and ROI. Here’s how I work with our CIO.
Tyler Sloat
• 3 min read
Articles and insights
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If you think migrating ITSM is a slog, you’re doing something wrong
Companies default to “lift and shift” because they fear disruption, but moving old workflows is both a lost opportunity and crippling for the business
Team Freshworks
• 2 min read
AI is changing the economics of software. IT needs a new playbook.
Why our acquisition of Torii is about much more than managing software spend
Ryan Manning
• 4 min read
IT built a front door. Now everyone wants in.
How three companies went from scattered helpdesks to a single portal that HR, finance, and legal want to use
Laura Rich
• 3 min read
The paradox of getting bigger
The qualities that make a company nimble start to disappear right when growth demands them most
James Daly
• 4 min read
Julie Averill: ‘The job isn't about deploying technology anymore’
A conversation with author and former global CIO of Lululemon and REI Julie Averill on why leadership pitfalls doom business AI efforts
Derek Korte
• 3 min read
October 2026 Freshworks product update
Freshservice expands ITAM and brings AI closer to action
Team Freshworks
• 4 min read
Workflow building with natural language
Freddy AI Agent Studio turns plain-language instructions into working service automation
Team Freshworks
• 4 min read
Learn from the experts: Freshworks webinars, live and on demand
A roundup of Freshworks webinars, product deep-dives, and expert panel discussions
Yadira Rayo-penaloza
• 2 min read