Ashwin Ballal: Empathy is a leadership strategy in the age of AI
Freshworks’ CIO shares his perspective on his ‘always-evolving’ strategic role
Jeff Davis
2 min read
Retail customer experience is getting an agentic upgrade
Human and AI agents are teaming up to transform support, personalize experience, and even optimize inventory and pricing
Dan Tynan
6 min read
As collaboration with AI expands, so does workers’ optimism
AI researcher Sam Ransbotham sees a consistent, positive trend in workplace AI
Howard Rabinowitz
4 min read
Articles and Insights
Freshworks rolls out a new learning platform
Under a new name, Freshworks University aims to empower customers through certification and skill-building, with better learning paths and personalized content
Vishnu Prasad
1 min read
What one year leading Freshworks has taught me about simplicity and speed
Freshworks CEO and President Dennis Woodside reflects on the year since becoming CEO
Dennis Woodside & Mika Yamamoto
3 min read
Conquering the steepest challenges in customer experience
Four persistent CX pain points, and how agentic AI can tackle each
Howard Rabinowitz
6 min read
Where to find Freshworks in May 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
2 min read