AI-powered upgrades that uncomplicate employee experience
New AI-powered enhancements to Freshservice will make it easier for IT and employee service leaders to deliver exceptional employee services
Srinivasan Raghavan
5 min read
The agentic AI platform that uncomplicates customer service
With Freshworks’ Freddy Agentic AI Platform, customer support teams can thrive with AI tools that autonomously manage and resolve customer issues from start to finish
Srinivasan Raghavan
6 min read
AI adoption starts with a clear vision
In an interview, Freshworks’ Sriram Iyer lays out a five-part framework for IT pros leading AI transformation in their organizations
Laura Rich
3 min read
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3 critical needs for agentic AI in the public sector
AI agents hold huge promise for government agencies at every level. But there are hurdles to clear before they can revamp citizen services.
Dan Tynan
5 min read
Making accessibility a core development priority at Freshworks
For Global Accessibility Awareness Day, teams at the Chennai office focused on inclusive design, team empathy, and building software for everyone
Vishnu Prasad
2 min read
New report: The AI-empowered CIO
AI is forcing a rewrite of the CIO’s mandate—demanding clarity, empathy, and strategic creativity. Learn what it takes to lead and succeed in our new guide.
Laura Rich
1 min read
Wendy Turner-Williams: Ground rules for good AI governance
Executive insights on the rapidly evolving role of the CIO
Laura Rich
2 min read