Don’t ban shadow AI. Bring it into the light.
The signal from unsanctioned AI use isn’t always a compliance issue; sometimes it’s employees telling you what they need
Howard Rabinowitz
5 min read
Why every organization needs a 'Simplifier in Chief'
Unmanaged complexity is dragging down your business. Reducing friction can help you stay ahead of the pack.
Dan Tynan
7 min read
Build the future of AI-first service
Freshworks’ May launch delivers the innovations and the playbook to deliver AI-powered service transformation
Srinivasan Raghavan
14 min read
The agile enterprise’s trick to winning with AI? Tidying up.
In a recent Fortune column, Freshworks CEO Dennis Woodside makes the case that mid-market companies winning with AI are outexecuting, not outspending, the competition
Derek Korte
1 min read
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Why 47% of your workforce is working in the dark
An analysis of IT requests shows the rise of a “ghost shift” as flexible jobs have extended the workday. IT support isn’t keeping up.
Srinivasan Raghavan
3 min read
AI is only as smart as the context behind it
A conversation with Freshworks VP of product management Jason Aloia
Derek Korte
4 min read
In manufacturing, ITSM is part of the supply chain
Fragmented and siloed systems, manual processes, outdated workflows—today’s manufacturers have no time for this
Laura Rich
4 min read
How Freshworks runs HR like a service organization
Freshworks Chief People Officer Johanna Jackman on bringing HR onto Freshservice to streamline operations, improve employee experience, and unlock higher-impact work
Laura Rich
5 min read
Don’t ban shadow AI. Bring it into the light.
The signal from unsanctioned AI use isn’t always a compliance issue; sometimes it’s employees telling you what they need
Howard Rabinowitz
5 min read
Why most AI pilots stall before they scale
A conversation with Freshworks Chief Product Officer Srini Raghavan
Derek Korte
3 min read
How this CTO builds the foundation for AI
Robert Lyons has a message for leaders chasing the AI moment: Slow down, clean up your data, and build from a foundation that can support what you're promising
Laura Rich
5 min read
The Modern Tech POV: Vermeer Corporation's Brent Westerkamp
A conversation between Freshworks CEO Dennis Woodside and Vermeer’s director of IT services
Derek Korte
11 min read