To build the ultimate AI-powered CX team, start here
Best-in-class teams help companies bridge the gap between savvy CX strategy and AI’s potential to improve customer experience
Howard Rabinowitz
5 min read
Pawan Satyawali: Stop talking tech specs and start delivering wins
The path to AI adoption leans into what matters: revenue growth, operational improvements, customer satisfaction, and more
Laura Rich
1 min read
Enterprise software needs a reboot
Companies need tools that simplify work, not slow it down, says Freshworks CCMO Mika Yamamoto
Mika Yamamoto
1 min read
Articles and insights
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Jess Evans: How to move beyond AI-washing to responsible innovation
Start with clear rules, verification processes, and train teams on ‘knowledge complexity’
Laura Rich
2 min read
Customer service in 2025 and beyond
Analysis and insights on the future of customer service from Freshworks’ SVP of product management
Venki Subramanian
2 min read
Driving Freshworks’ growth through AI and strategic focus
In conversation with BW Businessworld, CEO Dennis Woodside describes the company’s AI vision for the future
1 min read
The blackout that proved the need for DORA
Underscoring the need for IT asset management and dependency mapping
Raj Jalan
3 min read