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      • Employee experience
        • IT service & softwareTrends and insights about uncomplicating experience for employees.
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        • How ‘people-first AI’ creates competitive advantageAI developed as a collaborative tool for employees isn’t just a value statement, it’s a winning combination for business.
        • Why empathy, not just AI, is driving the future of businessEmpathy bridges technology and people, enhancing experiences for employees and customers alike.
      • Customer experience
        • Customer service & support Trends and insights about uncomplicating experience for customers, buyers, and partners.
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        • New roles, new rules: How AI is reshaping jobs in customer serviceCustomer support leaders are using AI strategically to empower, not replace, agents and drive results.
        • How customer service chatbots will up their game in 2025Too many chatbots offer mediocre service, smart companies are making key improvements.
      • AI-assisted service
        • AI-assisted serviceExploring how intuitive, people-first AI tools benefit employees, customers, partners, and more.
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        • How AI agents will make smart decisionsIn the not-too-distant future, teams of autonomous AI agents will help business leaders make decisions.
        • With AI, choose people over technologyOn Computerworld's Today in Tech podcast, Freshworks CCMO Mika Yamamoto says strategy is the key to success with AI.
      • Company news
        • Company newsNews and insights about Freshworks product innovation, company news, our culture, and our customers' successes.
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        • Meet the AI-augmented engineers at FreshworksAs AI delivers results, it’s also changing teams and the way they work
        • The agentic AI platform that uncomplicates customer serviceWith Freshworks’ Freddy Agentic AI Platform, customer support teams can thrive with AI tools that autonomously manage and resolve customer issues from start to finish
    Blog
    Employee Experience

    AI is redefining the metrics behind employee experience

    AI is redefining the metrics behind employee experience

    Kristin Burnham

    Kristin Burnham

    5 min read

    Blog
    Customer Experience

    To build the ultimate AI-powered CX team, start here

    Best-in-class teams help companies bridge the gap between savvy CX strategy and AI’s potential to improve customer experience

    Howard Rabinowitz

    5 min read

    Blog
    AI-Assisted Service

    Pawan Satyawali: Stop talking tech specs and start delivering wins

    The path to AI adoption leans into what matters: revenue growth, operational improvements, customer satisfaction, and more

    Laura Rich

    1 min read

    Blog
    Company News

    Enterprise software needs a reboot

    Companies need tools that simplify work, not slow it down, says Freshworks CCMO Mika Yamamoto

    Mika Yamamoto

    1 min read

    Articles and insights

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    Blog
    AI-Assisted Service

    Jess Evans: How to move beyond AI-washing to responsible innovation

    Start with clear rules, verification processes, and train teams on ‘knowledge complexity’

    Laura Rich

    2 min read

    Blog
    Company News

    Customer service in 2025 and beyond

    Analysis and insights on the future of customer service from Freshworks’ SVP of product management

    Venki Subramanian

    2 min read

    Blog
    Company News

    Driving Freshworks’ growth through AI and strategic focus

    In conversation with BW Businessworld, CEO Dennis Woodside describes the company’s AI vision for the future

    1 min read

    Blog
    Company News

    The blackout that proved the need for DORA

    Underscoring the need for IT asset management and dependency mapping

    Raj Jalan

    3 min read

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