Why every organization needs a 'Simplifier in Chief'
Unmanaged complexity is dragging down your business. Reducing friction can help you stay ahead of the pack.
Dan Tynan
7 min read
Is this the first AI Christmas?
As retailers brace for another holiday rush, many are laying the groundwork for agentic AI.
Kristin Burnham
4 min read
Fixing the trust problem holding back ESM adoption
The challenge is cultural, not technical or financial. Three steps can build the organizational trust that makes scaling possible.
Howard Rabinowitz
4 min read
How complexity hurts your customers
Behind every delayed reply or clumsy handoff, there’s usually a CX team fighting complexity they didn’t create
Dan Tynan
4 min read
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Real talk at Refresh: Insights that move the needle
Freshworks customers opened the kimono on how they’re getting results with AI, omnichannel, CMDB, and more
Team Freshworks
Human-AI partnership on display at Refresh Virtual Summit
At Freshworks' global event, leaders showed how the partnership approach delivers faster responses and higher satisfaction than either could achieve alone
Team Freshworks
2 min read
Better UX makes agents faster and customers happier
Every second an agent spends deciphering a confusing interface is a second a customer spends waiting. Intuitive design eliminates that friction.
Burr Walker
6 min read
Freshworks leaders make the case for uncomplicated software at Refresh Virtual Summit
In their keynote addresses, CEO Dennis Woodside and CCMO Mika Yamamoto put a spotlight on complexity and the Freshworks tools to solve it
Laura Rich
3 min read
The cost of complexity on business
A new report from Freshworks shows how complicated tech stacks and processes are impeding growth, draining revenue, and making employees miserable.
Team Freshworks
3 min read
Why IT teams are reaching their breaking point
Years of building the modern enterprise have left IT buried under its own success. Uncomplicating is the answer.
Dan Tynan
4 min read
The uncomplicated upgrade: A fresh, AI-native user experience
Introducing Dew, our new design system for Freshservice and Freshdesk
Freshworks Design Team
4 min read
Uncomplicating service at scale with agentic AI that's proactive, not reactive
See the latest product updates and features for Freshservice and Freshdesk
Srinivasan Raghavan
7 min read