AI adoption starts with a clear vision
In an interview, Freshworks’ Sriram Iyer lays out a five-part framework for IT pros leading AI transformation in their organizations
Laura Rich
3 min read
New report: The AI-empowered CIO
AI is forcing a rewrite of the CIO’s mandate—demanding clarity, empathy, and strategic creativity. Learn what it takes to lead and succeed in our new guide.
Laura Rich
1 min read
Wendy Turner-Williams: Ground rules for good AI governance
Executive insights on the rapidly evolving role of the CIO
Laura Rich
2 min read
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Retail customer experience is getting an agentic upgrade
Human and AI agents are teaming up to transform support, personalize experience, and even optimize inventory and pricing
Dan Tynan
6 min read
Ashwin Ballal: Empathy is a leadership strategy in the age of AI
Freshworks’ CIO shares his perspective on his ‘always-evolving’ strategic role
Jeff Davis
2 min read
Where to find Freshworks in June 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
4 min read
As collaboration with AI expands, so does workers’ optimism
AI researcher Sam Ransbotham sees a consistent, positive trend in workplace AI
Howard Rabinowitz
4 min read