Keep tabs on AI agents
Former CIO and longtime IT advisor Tim Crawford on who should own AI governance, and where agents require the shortest leash
Derek Korte
• 5 min read
The CIO’s dilemma: Building the future while the present keeps interrupting
Technical debt now comes due faster, and new regulations are raising the stakes for the organizations that carry it
Simon Morris undefined
• 4 min read
Is AI slowing down the human handoff?
Resolution times are at a six-year high, yet tickets are taking longer to reach a human. Here’s why the gaps happen.
Howard Rabinowitz
• 4 min read
How AI is changing healthcare IT
Doctors are adopting AI faster than IT can govern it. Here’s how healthcare IT leaders are keeping up.
Dan Tynan
• 5 min read
The CIO’s dilemma: Building the future while the present keeps interrupting
Technical debt now comes due faster, and new regulations are raising the stakes for the organizations that carry it
Simon Morris undefined
• 4 min read
Is AI slowing down the human handoff?
Resolution times are at a six-year high, yet tickets are taking longer to reach a human. Here’s why the gaps happen.
Howard Rabinowitz
• 4 min read
How AI is changing healthcare IT
Doctors are adopting AI faster than IT can govern it. Here’s how healthcare IT leaders are keeping up.
Dan Tynan
• 5 min read
Articles and insights
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Inside McLaren’s race-ready IT operating model
A conversation with Mark Boulter, McLaren Racing’s director of commercial technology
Derek Korte
• 5 min read
I'm a CFO and COO. Here's what IT leaders need to know.
Managing investments is more than money and ROI. Here’s how I work with our CIO.
Tyler Sloat
• 3 min read
The data vacuum in customer service
Why static dashboards are squeezing your AI ROI
Sumana Srikanthan
• 3 min read
Freshworks acquires Robusta to bring AI-powered incident investigation and prevention to Freshservice
Acquisition advances Freshworks' AI-powered service operations platform, connecting AI diagnostics with modern incident orchestration across Freshservice and FireHydrant to investigate, resolve, and prevent outages before they disrupt business operations
Team Freshworks
• 4 min read
If you think migrating ITSM is a slog, you’re doing something wrong
Companies default to “lift and shift” because they fear disruption, but moving old workflows is both a lost opportunity and crippling for the business
Team Freshworks
• 2 min read
AI is changing the economics of software. IT needs a new playbook.
Why our acquisition of Torii is about much more than managing software spend
Ryan Manning
• 4 min read
IT built a front door. Now everyone wants in.
How three companies went from scattered helpdesks to a single portal that HR, finance, and legal want to use
Laura Rich
• 3 min read
The paradox of getting bigger
The qualities that make a company nimble start to disappear right when growth demands them most
James Daly
• 4 min read