For over 20 years, Chris has specialized in workforce management (WFM) for customer service. He has written countless blog posts, e-books & how-to guides on the subject, and hosted many well-regarded webinars with leading industry experts. Chris has helped dozens of companies to reap the benefits of WFM and he knows the business case inside out. Follow him on LinkedIn: https://www.linkedin.com/in/chrisdealywfm/
