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Company News

Frasers Group scales global retail support at speed

The British retail powerhouse’s partnership with Freshworks has streamlined IT operations for over 60 brands

Vishnu Prasad

1 min read

Blog
Customer Experience

To build the ultimate AI-powered CX team, start here

Best-in-class teams help companies bridge the gap between savvy CX strategy and AI’s potential to improve customer experience

Howard Rabinowitz

5 min read

Blog
AI-Assisted Service

How agentic AI will enable the next industrial revolution

Agentic AI will make factories smarter and safer, leading to higher-quality products and better experiences for customers

Dan Tynan

5 min read

Blog
Company News

Speeding up aircraft logistics with Freshworks

Satair, a subsidiary of Airbus, partners with Freshworks to cut handling times, boost transparency, and improve global parts support

Vishnu Prasad

1 min read

Blog
AI-Assisted Service

Pawan Satyawali: Stop talking tech specs and start delivering wins

The path to AI adoption leans into what matters: revenue growth, operational improvements, customer satisfaction, and more

Laura Rich

1 min read

Blog
Company News

Enterprise software needs a reboot

Companies need tools that simplify work, not slow it down, says Freshworks CCMO Mika Yamamoto

Mika Yamamoto

1 min read

Blog
AI-Assisted Service

Jess Evans: How to move beyond AI-washing to responsible innovation

Start with clear rules, verification processes, and train teams on ‘knowledge complexity’

Laura Rich

2 min read

Blog
Company News

Customer service in 2025 and beyond

Analysis and insights on the future of customer service from Freshworks’ SVP of product management

Venki Subramanian

2 min read