How this CTO builds the foundation for AI
Robert Lyons has a message for leaders chasing the AI moment: Slow down, clean up your data, and build from a foundation that can support what you're promising
Laura Rich
5 min read
Stop flying blind
Introducing redefined Freshservice IT Asset Management
Srinivasan Raghavan
3 min read
Change is good, right?
New studies about AI adoption and employee experience show the ups and downs of change—and why workers feel empowered as long as they have the proper supports
Laura Rich
4 min read
Can ‘friction maxxing’ help your organization?
‘The Friction Project’ author Bob Sutton talks about when business leaders need to add ‘good friction’ to critical workflows
Dan Tynan
5 min read
Articles and insights
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From ticket to triage: Bringing reliability operations into service management with FireHydrant
When service management meets engineering incident response
Srinivasan Raghavan
4 min read
5 shifts that will define IT leadership in 2026
A new report points leaders toward prevention and autonomy rather than reactive speed
Ravi Tharisayi
3 min read
The middle market leads the way in (smart) AI investment
A conversation with National Center for the Middle Market’s Doug Farren
Derek Korte
3 min read
Winning on the grid with the right technology—and the right team
A conversation between McLaren Racing’s Zak Brown and Freshworks CEO Dennis Woodside
Derek Korte
4 min read
Freshworks is named a strong performer in the 2026 Forrester Wave™ for Customer Service Solutions
Venki Subramanian
4 min read
A new, AI-inclusive org design
As AI agents join the team, leaders are rethinking roles and responsibilities for digital and human employees alike
Laura Rich
4 min read
What’s holding back your AI potential? Complexity.
A new webinar from Freshworks and Constellation Research highlights four steps to removing complexity and increasing AI adoption
Laura Rich
2 min read
Point your AI in the right direction
Know which problems to target and how to measure success
Dan Tynan
3 min read