Fixing the trust problem holding back ESM adoption
The challenge is cultural, not technical or financial. Three steps can build the organizational trust that makes scaling possible.
Howard Rabinowitz
4 min read
How complexity hurts your customers
Behind every delayed reply or clumsy handoff, there’s usually a CX team fighting complexity they didn’t create
Dan Tynan
4 min read
Freshworks leaders make the case for uncomplicated software at Refresh Virtual Summit
In their keynote addresses, CEO Dennis Woodside and CCMO Mika Yamamoto put a spotlight on complexity and the Freshworks tools to solve it
Laura Rich
3 min read
The cost of complexity on business
A new report from Freshworks shows how complicated tech stacks and processes are impeding growth, draining revenue, and making employees miserable.
Team Freshworks
3 min read
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Why IT teams are reaching their breaking point
Years of building the modern enterprise have left IT buried under its own success. Uncomplicating is the answer.
Dan Tynan
4 min read
The uncomplicated upgrade: A fresh, AI-native user experience
Introducing Dew, our new design system for Freshservice and Freshdesk
Freshworks Design Team
4 min read
Uncomplicating service at scale with agentic AI that's proactive, not reactive
See the latest product updates and features for Freshservice and Freshdesk
Srinivasan Raghavan
7 min read
Omnichannel means solving problems, not adding channels
A decade of “be everywhere” thinking has left customers repeating themselves. AI-driven connected intelligence makes omnichannel finally work the way it should
Jenny Petersen
3 min read
Meet the faces of Freshworks: Anthony Fritsch
This Lego fanatic builds programs for sales leaders that scale around the world.
Team Freshworks
3 min read
Uncomplicating employee experience beyond IT
Freshworks expands Freshservice’s direct access to every business team
Sriram Iyer
3 min read
Freshservice named a strong performer in 2025 Forrester Wave™ for Enterprise Service Management
Extending unified service management beyond IT
Srinivasan Raghavan
3 min read
5 steps to break the cycle of organizational chaos
In a new book, two management gurus lay out a framework for fighting inefficiency, reactivity, and other workplace ills
James Daly
6 min read