Articles and insights

Blog
Company News

How Bensons for Beds scaled IT across the entire business with Freshservice

What started as basic ticketing for one U.K. retailer became the operational backbone for HR, finance, and distribution

Vishnu Prasad

1 min read

Blog
Company News

How 5 top industries are redefining customer support

From retail to travel, AI is taking on many tasks, improving productivity and efficiency

Sumana Srikanthan

6 min read

Blog
Employee Experience

AI is redefining the metrics behind employee experience

AI is redefining the metrics behind employee experience

Kristin Burnham

5 min read

Blog
Company News

Frasers Group scales global retail support at speed

The British retail powerhouse’s partnership with Freshworks has streamlined IT operations for over 60 brands

Vishnu Prasad

1 min read

Blog
Customer Experience

To build the ultimate AI-powered CX team, start here

Best-in-class teams help companies bridge the gap between savvy CX strategy and AI’s potential to improve customer experience

Howard Rabinowitz

5 min read

Blog
AI-Assisted Service

How agentic AI will enable the next industrial revolution

Agentic AI will make factories smarter and safer, leading to higher-quality products and better experiences for customers

Dan Tynan

5 min read

Blog
Company News

Speeding up aircraft logistics with Freshworks

Satair, a subsidiary of Airbus, partners with Freshworks to cut handling times, boost transparency, and improve global parts support

Vishnu Prasad

1 min read

Blog
AI-Assisted Service

Pawan Satyawali: Stop talking tech specs and start delivering wins

The path to AI adoption leans into what matters: revenue growth, operational improvements, customer satisfaction, and more

Laura Rich

1 min read