Fixing the trust problem holding back ESM adoption
The challenge is cultural, not technical or financial. Three steps can build the organizational trust that makes scaling possible.
Howard Rabinowitz
4 min read
Why IT teams are reaching their breaking point
Years of building the modern enterprise have left IT buried under its own success. Uncomplicating is the answer.
Dan Tynan
4 min read
The cost of complexity on business
A new report from Freshworks shows how complicated tech stacks and processes are impeding growth, draining revenue, and making employees miserable.
Team Freshworks
3 min read
Uncomplicating service at scale with agentic AI that's proactive, not reactive
See the latest product updates and features for Freshservice and Freshdesk
Srinivasan Raghavan
7 min read
Articles and insights
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Omnichannel means solving problems, not adding channels
A decade of “be everywhere” thinking has left customers repeating themselves. AI-driven connected intelligence makes omnichannel finally work the way it should
Jenny Petersen
3 min read
Meet the faces of Freshworks: Anthony Fritsch
This Lego fanatic builds programs for sales leaders that scale around the world.
Team Freshworks
3 min read
Uncomplicating employee experience beyond IT
Freshworks expands Freshservice’s direct access to every business team
Sriram Iyer
3 min read
Freshservice named a strong performer in 2025 Forrester Wave™ for Enterprise Service Management
Extending unified service management beyond IT
Srinivasan Raghavan
3 min read
5 steps to break the cycle of organizational chaos
In a new book, two management gurus lay out a framework for fighting inefficiency, reactivity, and other workplace ills
James Daly
6 min read
How long should your AI transformation take? Longer than you think.
The right question isn’t ‘When are we done?’ It’s ‘Are we continuing to make progress?’
Dan Tynan
6 min read
How Leeds Building Society built an IT foundation for transformation
A planned IT overhaul was blocked by a tangle of outdated systems and manual processes. Freshservice helped get it back on track.
Laura Rich
1 min read
The new rules of IT resilience
How the best teams prevent problems before employees notice
Shekhar Teny
2 min read