AI is only as smart as the context behind it
A conversation with Freshworks VP of product management Jason Aloia
Derek Korte
4 min read
Why every organization needs a 'Simplifier in Chief'
Unmanaged complexity is dragging down your business. Reducing friction can help you stay ahead of the pack.
Dan Tynan
7 min read
Why 47% of your workforce is working in the dark
An analysis of IT requests shows the rise of a “ghost shift” as flexible jobs have extended the workday. IT support isn’t keeping up.
Srinivasan Raghavan
3 min read
In manufacturing, ITSM is part of the supply chain
Fragmented and siloed systems, manual processes, outdated workflows—today’s manufacturers have no time for this
Laura Rich
4 min read
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How Freshworks runs HR like a service organization
Freshworks Chief People Officer Johanna Jackman on bringing HR onto Freshservice to streamline operations, improve employee experience, and unlock higher-impact work
Laura Rich
5 min read
Don’t ban shadow AI. Bring it into the light.
The signal from unsanctioned AI use isn’t always a compliance issue; sometimes it’s employees telling you what they need
Howard Rabinowitz
5 min read
Why most AI pilots stall before they scale
A conversation with Freshworks Chief Product Officer Srini Raghavan
Derek Korte
3 min read
How this CTO builds the foundation for AI
Robert Lyons has a message for leaders chasing the AI moment: Slow down, clean up your data, and build from a foundation that can support what you're promising
Laura Rich
5 min read
The Modern Tech POV: Vermeer Corporation's Brent Westerkamp
A conversation between Freshworks CEO Dennis Woodside and Vermeer’s director of IT services
Derek Korte
11 min read
IT leaders say they can see ‘shadow AI.’ Their own data says otherwise
New research reveals a striking gap between how much control mid-market IT leaders believe they have over unsanctioned AI, and how much they actually do
Derek Korte
3 min read
The making of a new-era IT leader
AI has changed what IT does. The job of leading has changed even more
Derek Korte
4 min read
Why unified workspaces are now a business imperative
Fragmented stacks don't just frustrate customers. They quietly raise costs, slow agents, and cap what AI can actually do.
Roshan Romanee
4 min read