Point your AI in the right direction
Know which problems to target and how to measure success
Dan Tynan
3 min read
The middle market leads the way in (smart) AI investment
A conversation with National Center for the Middle Market’s Doug Farren
Derek Korte
3 min read
A new, AI-inclusive org design
As AI agents join the team, leaders are rethinking roles and responsibilities for digital and human employees alike
Laura Rich
4 min read
Winning on the grid with the right technology—and the right team
A conversation between McLaren Racing’s Zak Brown and Freshworks CEO Dennis Woodside
Derek Korte
4 min read
Articles and insights
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Point your AI in the right direction
Know which problems to target and how to measure success
Dan Tynan
3 min read
AI governance is the missing link in customer service AI adoption
Meeting regulatory pressures and high customer expectations calls for a framework to establish trust
Manan Gupta
5 min read
The high price of complexity
In the Wall Street Journal, Freshworks' Mika Yamamoto says unnecessary friction accounts for 7% loss of revenue and hours of lost productivity
Laura Rich
1 min read
How to manage the AI-to-human handoff
A seamless transition from chatbot to representative is key to customer loyalty
Dan Tynan
5 min read
Want scale? Try an AI-assisted service desk.
A new video series looks at the competitive advantage of ITSM that automates, learns, and scales
Ravi Tharisayi
3 min read
The mid-market is the real test for productivity and growth
At the World Economic Forum, Freshworks CEO focused on how mid-market companies drive the economy—and AI adoption
Laura Rich
2 min read
The AI ROI roadmap
To escape pilot purgatory and realize real ROI, organizations need more than bold AI goals—they need to define a path to success.
Team Freshworks
8 min read
How inMusic freed its musician-agents to do what they do best
Freshworks helped inMusic unify global support, connecting customers with the experts who truly know the gear
Laura Rich
1 min read