Create a smart work environment
With Freshchat’s IntelliAssign, automate chat conversations to individual members of teams based on their current load or expertise. Load balance conversations evenly across the team and free your team from the pressure of manually taking up conversations.
Assign chat conversations to specific team members or groups based on pre-set conditions like keywords, language, user properties, time, etc. Streamline interactions and processes by mapping a group to specific channels or conversations. Furthermore, automate load balancing within a specific group.
Create pre-composed responses for answering common customer queries on the go. Reduce time and optimize resolution time. Use Private Notes to take pointers, log updates, record learnings to share them with your team.