For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By Use Case
Freshdesk Contact Center is a phone system with AI capabilities, superior call routing, and in-depth analytics.
G2 Small Business Leader Fall 2020
Finances Online Expert's Choice award 2020
Capterra Top 20 for 2020
SoftwareWorld Top-Rated Call Center Software
All data as of July 2020
Aircall requires you to commit a minimum of 3 users at $30/user to start with.
There is no standard minimum payment or number of agents to get started. Add everyone at $0.
AI can improve the performance of your phone team by leaps and bounds, and is taking the customer experience industry by storm.
Freshdesk Contact Center offers features such as Voicebot and Speech-enabled IVR. AI power your call center and be more efficient.
Call routing is the backbone of any call center. You require powerful and flexible call routing options to deliver an exceptional phone experience.
With Freshdesk Contact Center’s routing automation, you can personalize your caller's experience by creating custom routing rules based on the data in your CRM or Helpdesk.
Data is important in today's world to track your progress and the performance of your call center. You should have the flexibility to choose metrics and build your own reports.
Freshdesk Contact Center offers a visually stunning analytics dashboard. Choose from any of Freshdesk Contact Center's prebuilt reports or build your own reports with a variety of metrics to choose from.
Sign up for your 21-day trial now.
Create custom escalation rules for incoming calls
Barge into calls real-time
Personalize your business number by masking
AI power your call center
Make / Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshdesk Contact Center (formerly Freshcaller) has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”
“We evaluated different systems, such as Google Voice, however, we found that only Freshdesk Contact Center (formerly Freshcaller) gave us the adequate price point for our needs with the ability to scale up in the future.”
“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshdesk Contact Center (formerly Freshcaller) and Freshdesk.”
Freshdesk Contact Center takes pride in being the complete phone system — pocket-friendly, easy to set up & use, and above all great support. Sign up for a 21-day trial.
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