For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By Use Case
Improve your phone experience with a phone system that is truly built for businesses. Choose Freshcaller — a feature-rich phone system that offers intelligent call routing, analytics, AI-capabilities, and much more.
All data as of August 2020
Skype may work for making personal calls and staying in touch with your friends or family. However, Skype is not built for businesses and this will take a toll on the quality of your phone operations.
Freshcaller is a phone system that is truly built for businesses. Be it a small business or an enterprise, Freshcaller can support the phone operations of businesses of all sizes.
For a phone system to be effective in handling day to day calls, certain basic features such as IVR, call routing, and call analytics are required. Your phone teams will not be able to do their best work without these capabilities.
With Freshcaller, you get all the basic features you need to run your call center and much more! Utilize a variety of capabilities that’ll help you handle your business calls in a smooth manner.
Businesses these days are using AI to engage with customers 24x7, be it after business hours or during holidays. Unfortunately, these AI capabilities are not present in Skype.
Freshcaller offers features such as Voicebot and Speech-enabled IVR. You can be there for your callers at all times and provide instant replies without any human intervention.
Sign up for your 21-day trial now.
Manage a multi-level inter-linked IVR system
Create custom escalation rules for incoming calls
Review and manage your call center in real-time.
Barge into calls real-time
AI power your call center
Make/Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshdesk Contact Center (formerly Freshcaller) has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”
“We evaluated different systems, such as Google Voice, however, we found that only Freshdesk Contact Center (formerly Freshcaller) gave us the adequate price point for our needs with the ability to scale up in the future.”
“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshdesk Contact Center (formerly Freshcaller) and Freshdesk.”
Freshcaller is highly suited for businesses of all sizes. With features such as IVR, intelligent call routing, and call analytics you can transform your phone experience.
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