Freshcaller: Your business’s best alternative for Skype
Freshcaller can shore up your small business with its secure, simple-to-use and smartly bundled features like IVR, call masking, and more.
A slight trade-off with sensitive information and possible eavesdropping of calls is an issue that can’t be overlooked. Choose a product with very little room for security breaches.
What’s the use of all the glamorous extras when the product lacks the strength of the basics? Such a product will only reflect poorly on the productivity of your call center’s day-to-day activities.
Basic features like an IVR, live dashboard, etc. are essential to set your call center on the most optimal path to growth. Use these features whose credibility has stood the test of time.
Nothing’s more annoying than having to look up extensive support docs when you need help troubleshooting time-sensitive glitches. So go for a product that has a live support.
Freshcaller call center software is easy to set up and run all by yourself. Nonetheless, we have a round-the-clock email and call support to help you with your issues.
Manage a multi-level inter-linked IVR system
Create and customize unlimited multi-level inter-linked IVR (Interactive Voice Response) menus
Create custom escalation rules for incoming calls
Redirect callers to other teams or any external phone number when your phone team is unavailable
Review and manage your call center in real-time
Monitor callers in queue, active conversations and agent availability, all from one screen
Barge into calls real-time
Your supervisors and administrators can improve your First Call Resolution rates by barging into phone conversations real-time
“We previously handled phone calls by sharing one phone and it wasn’t scalable for a growing team. Now, my team members can answer calls with just a click from their laptops. Each call is linked to a call recording and call notes so that pertinent context is readily available for all support specialists.”
“Freshcaller has made our organization more efficient thanks to features like Call transfer, IVR and call queues. The ability to access the system from anywhere has allowed us to perform better. Tasks that normally get done the next day are now dealt with swiftly, thereby minimising any possible delay. Call recording feature has been excellent for our quality training as we now know clearly in which areas we have to focus.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore.”