Manage contacts with ease
With Freshsales, track your contacts' communication, unify data, improve customer engagement, and develop long-lasting relationships.
Get complete details about the contacts in your database — be it marketing contacts or sales leads. Devise strategies and run marketing campaigns that result in greater engagement and drive conversions. Arm your sales teams with sufficient intel to close deals faster with personalized engagement.
The Activity Timeline provides a chronological view of the customer's engagement with your business. View audience interactions like their website activities, email activities, and gain complete visibility into their engagement with your brand. Set Lifecycle Stages based on where they are in their journey — a prospect, marketing/sales qualified lead, customer, and more. Customize sub-stages based on your business process to map sales and marketing activities that accelerate conversions.
Intelligently rank your prospects based on their profile and engagement level using Predictive Contact Scoring.
Automatically enrich your contacts with their social and publicly listed information with Auto-Profile Enrichment.
Group your team(s) by geography, deal sizes, etc., and automatically assign leads to the right salesperson with Territory Management.
Use Appointments, Tasks, Notes and Files to collaborate with your team, set alerts and reminders, and do more.
Track your contacts’ buying information and behavior in real-time, personalize your outreach, and improve conversion and win rates.
Forward sales emails from your inbox by sending them to your CRM’s custom email address, and automatically convert them into contacts(prospects) that you can follow up with.
With AI-based contact scoring, identify your hottest prospects based on their activities, previous engagement, send personalized outreach, and close deals faster.
Deliver personalized campaigns based on your contacts’ behavior and follow up on their responses from within the CRM. Engage with your prospects contextually, deliver value, and win more deals.
Set up alerts if your prospects have performed specific actions on your product/website, like sending a support ticket, visiting a pricing page, etc., and engage with them at the right time.
With the Customer-for-Life Cloud, gain insights about the different marketing touchpoints your prospects experienced. Engage contextually and provide delightful experiences.
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