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Creating a seamless post-purchase experience for its customers has become a top differentiator for companies in today’s fast-paced world of multi-device consumers. It’s a trend that places more responsibility on your customer support team than ever before and that requires more strategic use of your tools.
One of our leading retail customers, Dyson used our CRM platform to redefine their Customer Experience.
In this webinar, hear from Ankit Pandey, Digital Marketing Manager, on how Dyson went the extra mile to offer seamless and delightful post-checkout experiences with the help of Freshsales, a CRM platform by Freshworks.
Here is a sneak peek of what the webinar will cover:
How the team at Dyson delivers CRM support and what it means for their customers and agents
Key considerations for support leaders who are looking to roll out a multichannel strategy
How to find, nurture, and convert leads to close deals faster
Tips to improve the performance of your channels to drive customer engagement
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