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By Use Case
Use Freshdesk Contact Center and set up business phone numbers from over 90 countries. Build call queues, monitor your team's performance in real-time and do more.
Data as of April 2020
If your business is global, you may want to purchase numbers in many countries. You may also require toll-free/vanity numbers.
Use local numbers with area codes important to your business. Make yourself more accessible through toll-free numbers.
Google Voice lacks many essential features that are necessary for a business such as call queues or a Real-time Dashboard to monitor your call center.
You need a virtual phone system with capabilities to handle the growth of your business from a 1 person organization to a phone team of hundreds.
Your agents and reps' valuable time would be wasted switching between your phone system and helpdesk/CRM.
Freshdesk Contact Center can be integrated easily with your CRM or Helpdesk. You can make and take calls without having to switch tools.
Sign up for your 21-day trial now.
Manage a multi-level inter-linked IVR system.
Create custom escalation rules for incoming calls.
Review and manage your phone teams in real-time.
Barge into calls real-time.
“We evaluated different systems, such as Google Voice. However, we found that only Freshcaller gave us the adequate price point for our needs with the ability to scale up in the future.”
“Our previous system did not cater to multi-agent setups and it was challenging to collaborate. Since we've switched to Freshdesk Contact Center, we now know everything that is happening in our business. We were able to add some order in our chaotic workflow.”
“Thanks to Freshdesk Contact Center, we can now provide 24/7 live technical support across multiple time zones and shifts. We are able to route callers without having to deal with multiple IVR menus or options.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore.”
Choose Freshdesk Contact Center— a phone system that is truly built for businesses with capabilities that will help you scale.
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