Freshcaller: Your best Google Voice alternative
Use Freshcaller to choose and set up business phone numbers from over 50 countries. Build IVR menus, buy toll-free numbers, and more.
Use local numbers with area codes important to your business. Make yourself more accessible through toll-free numbers.
You need a virtual phone system with capabilities to handle the growth of your business from a 1 person organization to a phone team of hundreds.
Freshcaller call center software is easy to set up and run all by yourself. Nonetheless, our Support team always has your back if you run into trouble.
Manage a multi-level inter-linked IVR system.
Create custom escalation rules for incoming calls.
Review and manage your call center in real-time.
Barge into calls real-time.
Make / Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“We evaluated different systems, such as Google Voice. However, we found that only Freshcaller gave us the adequate price point for our needs with the ability to scale up in the future.”
“We previously handled phone calls by sharing one phone and it wasn’t scalable for a growing team. Now, my team members can answer calls with just a click from their laptops. Each call is linked to a call recording and call notes so that pertinent context is readily available for all support specialists.”
“Freshcaller has made our organization more efficient thanks to features like Call transfer, IVR and call queues. The ability to access the system from anywhere has allowed us to perform better. Tasks that normally get done the next day are now dealt with swiftly, thereby minimising any possible delay. Call recording feature has been excellent for our quality training as we now know clearly in which areas we have to focus”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore.”