Freshcaller: Your best Google Voice alternative
Use Freshcaller to choose and set up business phone numbers from over 50 countries. Build IVR menus, buy toll-free numbers, and more.
Don’t choose a product that cannot give you toll-free numbers or local numbers with preferred digits from across the world.
Use local numbers with area codes important to your business. Make yourself more accessible through toll-free numbers.
Growth-minded entrepreneurs should not purchase a product that cannot provide basic features like IVR systems or a Real-time Dashboard to monitor your call center.
You need a virtual phone system with capabilities to handle the growth of your business from a 1 person organization to a phone team of hundreds.
No entrepreneur has the time to run behind extensive troubleshooting. Don’t go for a product that doesn’t offer support or work with you to solve issues.
Freshcaller call center software is easy to set up and run all by yourself. Nonetheless, our Support team always has your back if you run into trouble.
Manage a multi-level inter-linked IVR system
Create and customize unlimited multi-level inter-linked IVR (Interactive Voice Response) menus
Create custom escalation rules for incoming calls
Redirect callers to other teams or any external phone number when your phone team is unavailable
Review and manage your call center in real-time.
Monitor callers in queue, active conversations and agent availability, all from one screen
Barge into calls real-time
Your supervisors and administrators can improve your First Call Resolution rates by barging into phone conversations real-time
Make / Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“We evaluated different systems, such as Google Voice. However, we found that only Freshcaller gave us the adequate price point for our needs with the ability to scale up in the future.”
“We previously handled phone calls by sharing one phone and it wasn’t scalable for a growing team. Now, my team members can answer calls with just a click from their laptops. Each call is linked to a call recording and call notes so that pertinent context is readily available for all support specialists.”
“Freshcaller has made our organization more efficient thanks to features like Call transfer, IVR and call queues. The ability to access the system from anywhere has allowed us to perform better. Tasks that normally get done the next day are now dealt with swiftly, thereby minimising any possible delay. Call recording feature has been excellent for our quality training as we now know clearly in which areas we have to focus.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore.”