Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
Use Freshcaller and set up business phone numbers from over 90 countries. Build call queues, monitor your team's performance in real-time and do more.
Data as of April 2020
If your business is global, you may want to purchase numbers in many countries. You may also require toll-free/vanity numbers.
Use local numbers with area codes important to your business. Make yourself more accessible through toll-free numbers.
Google Voice lacks many essential features that are necessary for a business such as call queues or a Real-time Dashboard to monitor your call center.
You need a virtual phone system with capabilities to handle the growth of your business from a 1 person organization to a phone team of hundreds.
Your agents and reps' valuable time would be wasted switching between your phone system and helpdesk/CRM.
Freshcaller can be integrated easily with your CRM or Helpdesk. You can make and take calls without having to switch tools.
Sign up for your 21-day trial now.
Manage a multi-level inter-linked IVR system.
Create custom escalation rules for incoming calls.
Review and manage your phone teams in real-time.
Barge into calls real-time.
“We evaluated different systems, such as Google Voice. However, we found that only Freshcaller gave us the adequate price point for our needs with the ability to scale up in the future.”
“We previously handled phone calls by sharing one phone and it wasn’t scalable for a growing team. Now, my team members can answer calls with just a click from their laptops. Each call is linked to a call recording and call notes so that pertinent context is readily available for all support specialists.”
“Freshcaller has made our organization more efficient thanks to features like Call transfer, IVR and call queues. The ability to access the system from anywhere has allowed us to perform better. Tasks that normally get done the next day are now dealt with swiftly, thereby minimising any possible delay. Call recording feature has been excellent for our quality training as we now know clearly in which areas we have to focus”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore.”
Choose Freshcaller — a phone system that is truly built for businesses with capabilities that will help you scale.
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