Why is Freshdesk Contact Center (formerly Freshcaller) the best Google Voice alternative

Data as of April 2020

Google Voice lacks a selection of international, toll-free and vanity numbers

If your business is global, you may want to purchase numbers in many countries. You may also require toll-free/vanity numbers.

Buy and use local numbers from over 90 countries. Be truly global!

Use local numbers with area codes important to your business. Make yourself more accessible through toll-free numbers.

A phone system that is not designed for businesses

Google Voice lacks many essential features that are necessary for a business such as call queues or a Real-time Dashboard to monitor your call center.

Purchase a phone system that can scale up with your requirements

You need a virtual phone system with capabilities to handle the growth of your business from a 1 person organization to a phone team of hundreds.

Google Voice lacks integrations 

Your agents and reps' valuable time would be wasted switching between your phone system and helpdesk/CRM. 

Integrate with your CRM and Helpdesk 

Freshdesk Contact Center can be integrated easily with your CRM or Helpdesk. You can make and take calls without having to switch tools. 

What does Freshdesk Contact Center (formerly Freshcaller) do better than Google Voice?

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What does Freshdesk Contact Center (formerly Freshcaller) do better than Google Voice?

Multi-level IVR or Phone Trees

Manage a multi-level inter-linked IVR system.

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Smart Escalations

Create custom escalation rules for incoming calls.

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Real-time Dashboard

Review and manage your phone teams in real-time.

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Call Barging

Barge into calls real-time.

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Freshdesk Contact Center (formerly Freshcaller): Your preferred Google Voice alternative