Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
Freshcaller is a modern and scalable phone system. It is more feature-rich than Grasshopper and is suited for businesses of all sizes.
All data as of April 2020
Grasshopper lacks essential features a growing business would require such as call queues, call recording, and call monitoring.
Freshcaller handles businesses of all sizes from a 1 person organization to a phone team of thousands.
You cannot purchase international numbers with Grasshopper and your phone plan is restricted based on phone numbers and extensions.
You can purchase numbers in 90+ countries in Freshcaller. Additionally, you can buy as many numbers as you like and your extensions are not restricted.
We live in an AI-driven world and Grasshopper’s lack of AI capabilities can be a big drawback.
Freshcaller is AI-ready and has features such as Smart answer bot and Speech-enabled IVR.
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Manage a multi-level interlinked IVR system
Record all your phone conversations
Create custom escalation rules for incoming calls
Personalize your business number by masking
Make / Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshcaller has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”
“We evaluated different systems, such as Google Voice, however, we found that only Freshcaller gave us the adequate price point for our needs with the ability to scale up in the future.”
“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshcaller and Freshdesk.”
To be fair, Grasshopper phone does have some features that Freshcaller does not such as SMS, and Fax on Demand. However, we are working on adding a lot more functionality to make Freshcaller a powerful phone system for businesses.
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