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By Use Case
Freshdesk Contact Center is a modern and scalable phone system. It is more feature-rich than Grasshopper and is suited for businesses of all sizes.
All data as of April 2020
Grasshopper lacks essential features a growing business would require such as call queues, call recording, and call monitoring.
Freshdesk Contact Center handles businesses of all sizes from a 1-person organization to a phone team of thousands.
You cannot purchase international numbers with Grasshopper and your phone plan is restricted based on phone numbers and extensions.
You can purchase numbers in 90+ countries in Freshdesk Contact Center. Additionally, you can buy as many numbers as you like and your extensions are not restricted.
We live in an AI-driven world and Grasshopper’s lack of AI capabilities can be a big drawback.
Freshdesk Contact Center is AI-ready and has features such as Voicebot and Speech-enabled IVR.
Sign up for your 21-day trial now.
Manage a multi-level interlinked IVR system
Record all your phone conversations
Create custom escalation rules for incoming calls
Personalize your business number by masking
Make/Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshdesk Contact Center (formerly Freshcaller) has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”
“We evaluated different systems, such as Google Voice, however, we found that only Freshdesk Contact Center (formerly Freshcaller) gave us the adequate price point for our needs with the ability to scale up in the future.”
“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshdesk Contact Center (formerly Freshcaller) and Freshdesk.”
Freshdesk Contact Center (formerly Freshcaller) takes pride in being the complete phone system — pocket-friendly, easy to set up & use, and above all great support. Sign up for a 21-day trial.
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