Why is Freshdesk Contact Center (formerly Freshcaller) the best Grasshopper phone alternative?

All data as of April 2020

Why choose a phone system that cannot handle your growth?

Grasshopper lacks essential features a growing business would require such as call queues, call recording, and call monitoring. 

All the features your business needs to scale and much more

Freshdesk Contact Center handles businesses of all sizes from a 1-person organization to a phone team of thousands. 

Lacks selection of local numbers from around the world 

You cannot purchase international numbers with Grasshopper and your phone plan is restricted based on phone numbers and extensions. 

Purchase local numbers from around the globe 

You can purchase numbers in 90+ countries in Freshdesk Contact Center. Additionally, you can buy as many numbers as you like and your extensions are not restricted. 

Ensure that your phone system is AI-ready 

We live in an AI-driven world and Grasshopper’s lack of AI capabilities can be a big drawback. 

Future proof your call center with AI 

Freshdesk Contact Center is AI-ready and has features such as  Voicebot and Speech-enabled IVR.  

Freshdesk Contact Center (formerly Freshcaller) vs Grasshopper: Feature comparison

Feature
Freshdesk Contact Center
Grasshopper
International phone numbers
Smart Escalations
Call Barging
Call Recording
Queue Callback (Virtual Hold)

What does Freshdesk Contact Center (formerly Freshcaller) do better than Grasshopper?

What does Freshdesk Contact Center (formerly Freshcaller) do better than Grasshopper?

Multi-level IVR or Phone Trees

Manage a multi-level interlinked IVR system

Call Recording

Record all your phone conversations

Grasshopper alternative
Smart Escalations

Create custom escalation rules for incoming calls

Call Masking

Personalize your business number by masking

Freshdesk Contact Center (formerly Freshcaller): Your Grasshopper phone alternative