Freshcaller: your best Talkroute alternative
Quickly set up a call center anywhere in the world with Freshcaller virtual phone system.
Your supervisors need to physically stand next to your agents to monitor calls.
A true virtual phone system should allow virtual supervision of all conversations.
No routing rules available when your customers are on wait or call you after your regular working hours.
Create custom routing rules for every possible caller scenario for your incoming calls and deliver a stunning experience.
Your customers will have to wait for a good while before the endless transfers fulfill their needs.
Your callers can reach out to an available subject matter expert and get a resolution almost immediately.
Create custom escalation rules for incoming calls
Redirect callers to other teams or any external phone number when your phone team is unavailable
Time based call routing rules
You can select your timezone, enter your work timings to determine whether to send the calls to voicemail or a different team in another time zone
Add more team members to your call
Enable your agents to solve customer problems by bringing in subject matter experts to resolve customer queries
Record all your phone conversations
Record and replay your phone conversations to review and refine your communication strategy
“We previously handled phone calls by sharing one phone and it wasn’t scalable for a growing team. Now, my team members can answer calls with just a click from their laptops. Each call is linked to a call recording and call notes so that pertinent context is readily available for all support specialists.”
“Freshcaller has made our organization more efficient thanks to features like Call transfer, IVR and call queues. The ability to access the system from anywhere has allowed us to perform better. Tasks that normally get done the next day are now dealt with swiftly, thereby minimising any possible delay. Call recording feature has been excellent for our quality training as we now know clearly in which areas we have to focus.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore.”