For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By Use Case
Freshdesk Contact Center (formerly Freshcaller) is your modern phone system that offers in-depth call analytics, live call monitoring, and is AI-powered.
Talkroute only offers basic call reports. Data is important in today's world to track your progress and the performance of your call center. You should have the flexibility to explore different metrics and build your own reports.
Freshdesk Contact Center (formerly Freshcaller) offers a visually stunning analytics dashboard that gives you in-depth information about your phone operations. Choose from any of our pre-built reports or build your own reports with a variety of metrics to choose from.
Having visibility into the performance of your phone teams is crucial for your business. Without monitoring capabilities, you’ll be left in the dark without any insight into the conversations your team members are having with callers.
Freshdesk Contact Center (formerly Freshcaller)’s live dashboard displays all calls in progress at any given time. You can even choose to listen or barge into calls in real-time. Freshdesk Contact Center (formerly Freshcaller) gives you the flexibility to monitor your phone teams from anywhere.
Businesses these days are using AI to engage with customers 24x7, be it after business hours or during holidays. Unfortunately, these AI capabilities are not available in Talkroute.
Freshdesk Contact Center (formerly Freshcaller) offers AI features such as Voicebot and Speech-enabled IVR. You can be there for your callers at all times and provide instant replies without any human intervention.
Sign up for your 21-day trial now.
Create custom escalation rules for incoming calls
Time based call routing rules
AI power your call center
Explore pre-built reports or build custom reports
“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshdesk Contact Center (formerly Freshcaller) has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”
“We evaluated different systems, such as Google Voice, however, we found that only Freshdesk Contact Center (formerly Freshcaller) gave us the adequate price point for our needs with the ability to scale up in the future.”
“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshdesk Contact Center (formerly Freshcaller) and Freshdesk.”
Freshdesk Contact Center takes pride in being the complete phone system — pocket-friendly, easy to set up & use, and above all great support. Sign up for a 21-day trial.
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