Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
By Use Case
Quickly set up a call center anywhere in the world with Freshcaller virtual phone system.
Your supervisors need to physically stand next to your agents to monitor calls.
A true virtual phone system should allow virtual supervision of all conversations.
No routing rules available when your customers are on wait or call you after your regular working hours.
Create custom routing rules for every possible caller scenario for your incoming calls and deliver a stunning experience.
Your customers will have to wait for a good while before the endless transfers fulfill their needs.
Your callers can reach out to an available subject matter expert and get a resolution almost immediately.
Sign up for your 21-day trial now.
Create custom escalation rules for incoming calls
Time based call routing rules
Add more team members to your call
Record all your phone conversations
Make / Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshcaller has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”
“We evaluated different systems, such as Google Voice, however, we found that only Freshcaller gave us the adequate price point for our needs with the ability to scale up in the future.”
“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshcaller and Freshdesk.”
To be fair, Talkroute has SMS capabilities and employee extension codes. However, Freshcaller is definitely looking to add these features and be a part of every business’s voice operations.
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