Why is Freshdesk Contact Center the best Talkroute alternative?

Look beyond basic call analytics and reporting

Talkroute only offers basic call reports. Data is important in today's world to track your progress and the performance of your call center. You should have the flexibility to explore different metrics and build your own reports.

Get unparalleled insights into your phone operations

Freshdesk Contact Center (formerly Freshcaller) offers a visually stunning analytics dashboard that gives you in-depth information about your phone operations. Choose from any of our pre-built reports or build your own reports with a variety of metrics to choose from. 

Don’t choose a phone system that cannot help you monitor phone calls 

Having visibility into the performance of your phone teams is crucial for your business. Without monitoring capabilities, you’ll be left in the dark without any insight into the conversations your team members are having with callers. 

Allow supervisors to monitor calls in real-time 

Freshdesk Contact Center (formerly Freshcaller)’s live dashboard displays all calls in progress at any given time. You can even choose to listen or barge into calls in real-time. Freshdesk Contact Center (formerly Freshcaller) gives you the flexibility to monitor your phone teams from anywhere. 

Don’t be left behind in the Artificial Intelligence revolution

Businesses these days are using AI to engage with customers 24x7, be it after business hours or during holidays. Unfortunately, these AI capabilities are not available in Talkroute.

Future-proof your call center with AI capabilities

Freshdesk Contact Center (formerly Freshcaller) offers AI features such as Voicebot and Speech-enabled IVR. You can be there for your callers at all times and provide instant replies without any human intervention.

Explore Freshdesk Contact Center (formerly Freshcaller)'s capabilties

Talkroute alternative
call analytics

Explore Freshdesk Contact Center (formerly Freshcaller)'s capabilties

Smart Escalations

Create custom escalation rules for incoming calls

After business hours based routing

Time based call routing rules

Talkroute alternative

AI power your call center

Call Analytics

Explore pre-built reports or build custom reports

call analytics

Freshdesk Contact Center: Your Talkroute alternative