Freshcaller: Your best Zendesk Talk alternative
Freshcaller provides great features at affordable prices to ensure your call center software doesn’t put you on hold!
Never choose a product which thinks its doing a favor by giving you $0 plans.
You can add as many numbers as your business requires regardless of your plan.
When customers reach out to you, your phone system with basic routing tools will not bring its ‘A’ game to the table.
Create custom rules for routing calls when agents are offline, stuck with other calls to ensure no conversation is missed out.
Your customers use your product at their convenience. Ensure that your call center software can work after hours as well.
Build your own working hour based call handling rules to be able to transfer calls to teams across the world.
Create custom escalation rules for incoming calls
Redirect callers to other teams or any external phone number when your phone team is unavailable
Personalize your business number by masking
Personalize your business number by masking
Add more team members to your call
Enable your agents to solve customer problems by bringing in subject matter experts to resolve customer queries
Post call work time to finish call related tasks
After call work improves the efficiency of your team by giving them time to complete associated call notes and follow up activities.
Make / Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“We previously handled phone calls by sharing one phone and it wasn’t scalable for a growing team. Now, my team members can answer calls with just a click from their laptops. Each call is linked to a call recording and call notes so that pertinent context is readily available for all support specialists.”
“Freshcaller has made our organization more efficient thanks to features like Call transfer, IVR and call queues. The ability to access the system from anywhere has allowed us to perform better. Tasks that normally get done the next day are now dealt with swiftly, thereby minimising any possible delay. Call recording feature has been excellent for our quality training as we now know clearly in which areas we have to focus.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore.”