Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
Don't settle for less, get more out of your phone system — a mobile app, AI capabilities, and third-party integrations
All data as of April 2020
We live in a mobile-first world, without a mobile app for your phone system, your agents are tied to their desks.
Resolve tickets and call leads on the go with the Freshcaller mobile app. Experience flexibility like never before.
Zendesk talk cannot function independently and requires the purchase of Zendesk Support.
Freshcaller can function independently and can integrate with other third-party apps such as helpdesks, CRMs or productivity tools.
We live in an AI-driven world and Talk’s lack of AI capabilities can be a big drawback.
Freshcaller is AI-ready and has features such as Smart answer bot and Speech-enabled IVR.
Sign up for your 21-day trial now.
Monitor the service level performance of your teams
Don't miss any calls that come in after business hours
Personalize your business number by masking
Allocate post call work time to finish call related tasks
Make / Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshcaller and Freshdesk.”
“After evaluating Zendesk and Freshcaller, we preferred Freshcaller because it offered the same service but at a better rate.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore”
To be fair, Zendesk Talk has SMS capabilities and the integration with Zendesk product. Freshcaller is currently not integrated with Zendesk but is aiming to be a part of every enterprise software in the world. Sign up today and let us know if we are truly crazy for dreaming big!
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