Freshcaller: Your best Zendesk Talk alternative
Don't settle for less, get more out of your phone system with Freshcaller— a mobile app, better routing capabilities and a detailed supervisor dashboard.
Resolve tickets and call leads on the go with the Freshcaller mobile app. Experience flexibility like never before.
With Freshcaller’s routing options, you can send your after business hours calls to voicemail, external number or another call queue.
Set and monitor the service level performance of your teams and access other key metrics that will help you analyze and improve the efficiency of your phone teams.
Monitor the service level performance of your teams
Don't miss any calls that come in after business hours
Personalize your business number by masking
Allocate post call work time to finish call related tasks
Make / Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshcaller and Freshdesk.”
“After evaluating Zendesk and Freshcaller, we preferred Freshcaller because it offered the same service but at a better rate.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore”