Why is Freshcaller the best Zendesk Talk alternative?

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Don't choose a phone system that does not have a mobile app

We live in a mobile-first world, without a mobile app for your phone system, your agents are tied to their desks.

Choose a phone system with an app that you can take anywhere

Resolve tickets and call leads on the go with the Freshcaller mobile app. Experience flexibility like never before. 

Don’t purchase a product with inadequate routing capabilities

Day or night, your customers could call you at any hour. Ensure that your phone system can work after hours as well.

Decide where to send your calls during or after business hours 

With Freshcaller’s routing options, you can send your after business hours calls to voicemail, external number or another call queue.

Don't choose a phone system that doesn’t give you insights

Without important metrics such as service level, you would be left in the dark and may not understand the performance of your phone teams. 

Know your team’s key performance indicators at a glance 

Set and monitor the service level performance of your teams and access other key metrics that will help you analyze and improve the efficiency of your phone teams.

What does Freshcaller do better than Zendesk Talk?

service level monitoring
Business hours based routing

What does Freshcaller do better than Zendesk Talk?

Service Level Monitoring

Monitor the service level performance of your teams

service level monitoring
After business hours based routing

Don't miss any calls that come in after business hours

Business hours based routing
Call Masking

Personalize your business number by masking

After Call Work

Allocate post call work time to finish call related tasks

Freshcaller: Your Zendesk Talk alternative